Community Banking Manager

S&T Bank • Exton, PA

6d • $48,000 - $115,500 • Onsite

About The Position

Responsible for the management and operation of a mid-size, full-service branch office in an effective and profitable manner, promoting bank products and services and providing quality customer service and satisfaction in accordance with the bank's policies, procedures, and philosophy. Performs lending activities (consumer & small Business).

Requirements

• Completes assigned training in conjunction with Consumer Bank Training & Operations Team.
• Incorporates Our Shared Future purpose and values into all team meetings, coaching sessions and leads by example.
• Prepares and processes applications and documentation for all loans.
• Prepares necessary loan tracking reports.
• Focuses on execution of S&T sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products.
• Completes Bank’s leadership (STELLAR) classes as assigned by Employee Services.
• Completes Leadership Basics as scheduled by Consumer Bank Training.
• Reviews and coaches to the customer surveys received as part of the Customer Insight (Avannis) program.
• Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives.
• Oversees dashboard and pipeline management.
• Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items.
• Handles certain branch audit responsibilities in the areas of operations, compliance, and security.
• Uses a combination of FOR-LIFE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services to encourage lending and deposit growth and refers customers to other Lines of Business within the bank as appropriate.
• Works with platform sales team as a coach and support of their outbound calling efforts and refers to the Sales & Service guide for call scripting and best practices.
• Communicates with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities.
• Represents the bank in civic and community functions to enhance image and develop business.
• Interacts with line of business partners to further expand existing customer relationships and develop new contacts to share with partners as appropriate.
• Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.
• Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.
• Ensures that branch facilities are in good operational repair and recommends capital improvements.
• Maintains a good working relationship with bank employees in other departments.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
• Completes NMLS requirements as part of the S.A.F.E. Act certification.
• Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act.
• This registration must be maintained annually in accordance with the S.A.F.E. Act.
• Requires a two-year degree or equivalent.
• Five to ten years of general business experience required.
• Five to ten years of specialized experience required.
• Successful completion of the retail training program required.
• Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day.
• Standing is required 2 hours per day in a straight position.
• Sitting is required 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs., 2 times per day.
• Maximum lift is 20 lbs., one time per day.
• Must be able to occasionally lift and/or move up to 50 lbs.
• Use of manual dexterity skills for typing and data entry up to 40% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.

Nice To Haves

• Four-year degree preferred.
• CARE certified within 6 months of hire.

Responsibilities

• Ensuring the efficient and effective operation of the branch.
• Developing a sales and quality service culture throughout the branch by acting as coach and team leader.
• Communicating expectations, goals, and objectives to branch personnel.
• Reviewing and recommending improved operating policies and procedures.
• Making recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations.
• Coaching, guiding, and mentoring branch team members in complex phases of their work, including personal development and career planning.
• Managing the branch lending activities in consumer & Small Business lending.
• Acting as "first-line" human resource administrator.
• Coaching and observing sales platform team members.
• Performing ongoing coaching with all team members on the execution of behaviors and expectations.
• Reviewing and coaching to customer surveys.
• Completing employee performance reviews and conducting interviews.
• Coordinating with Regional Management and Human Resources on branch staffing needs.
• Ensuring staff development and handling succession planning and other personnel issues.
• Leading or assigning leadership of branch sales meetings.
• Overseeing dashboard and pipeline management.
• Managing branch profitability.
• Managing business relationships within the community.
• Handling certain branch audit responsibilities in the areas of operations, compliance, and security.
• Directing delivery of services to the customer and attending to customers with special needs.
• Suggesting additional bank services to encourage lending and deposit growth and referring customers to other Lines of Business.
• Utilizing appropriate computer programs for proactive outbound call list generation.
• Working with platform sales team as a coach and support of their outbound calling efforts.
• Coaching / Observing platform sales team on S&T Sales conversations, documentation of customer conversations, and usage of various sales tools.
• Communicating with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities.
• Ensuring that standards of professionalism are met by branch personnel.
• Representing the bank in civic and community functions.
• Interacting with line of business partners to further expand existing customer relationships and develop new contacts.
• Keeping informed of current developments and trends and federal and state regulations.
• Maintaining prescribed security controls to protect the branch.
• Ensuring that branch facilities are in good operational repair and recommending capital improvements.
• Maintaining a good working relationship with bank employees in other departments.
• Completing NMLS requirements as part of the S.A.F.E. Act certification.
• Assuming additional duties as required.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• Salary Range: $48,000.00 - $115,500.00
• S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
• S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties.
• If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at: Phone: [phone] Email: [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree