Community Banker (Bank Teller)

Provident Bank•Rancho Mirage, CA

4h•Onsite

About The Position

The Community Banker provides customer service at a retail banking center, receives and processes funds, balances daily transactions, and cross-sells bank services and products. The role performs banking transactions in compliance with established policies and procedures and applicable regulations, maintains cash and transaction records, protects confidential financial information, and supports branch operations. It also develops new business relationships through sales and community outreach, follows up with prospective customers, and may travel between branch or office locations to support operational or staffing needs.

Requirements

High school diploma or equivalent.
Successful completion of an in-house training program or another approved training program.
Maintain working knowledge of federal and state banking regulations related to assigned tasks.
Ability to work well with customers and staff in person and by telephone; good interpersonal skills.
Valid California driver’s license and current auto insurance meeting or exceeding California DMV requirements.

Nice To Haves

Sales skills are a plus.

Responsibilities

Meet or exceed established goals and objectives for the position.
Perform banking tasks in compliance with policies and procedures, including posting deposits and withdrawals and handling check-cashing requests in accordance with Regulation CC.
Maintain approved cash drawer limits and transaction records, balance the cash drawer daily, and assist with proofing daily transactions when required.
Complete designated duties such as preparing money orders or cashier’s checks, processing loan payments, verifying customer identification, collecting applicable service fees, and handling merchant transactions.
Communicate professionally and effectively with customers, including explaining decisions made on transactions.
Follow security procedures, including opening and closing procedures, cash drawer limits, dual-control functions, elder-abuse reporting, and BSA compliance.
Generate new business relationships and participate in outside sales activities, including cold calling, prospecting, community events, telemarketing, and Bank-At-Work events; maintain a business pipeline.
Arrange account transfers; handle loan payment transactions; prepare account-related documents, including Visa debit card applications and lost or stolen card documents; and file related records.
Assist with daily mail, including processing deposits and loan payments; control cash and teller credentials and equipment; and protect confidential financial information.
Maintain satisfactory inventories of banking-center supplies, forms, and equipment and recommend additions or deletions to the Community Banking Manager.
Maintain records and files for banking operations and record and direct the pickup, opening, delivery, and depositing of mail as necessary.
Process credit card cash advances according to established policies and procedures, with proper identification and approval.
Use product knowledge to explain, promote, sell, and cross-sell bank services and products while providing quality customer service; maintain a prospect log, follow up with potential relationships, and respond to customer inquiries professionally and promptly.
Maintain a high level of job performance to support achievement of department goals.
Travel between branch or office locations when required to support operational or staffing needs.