Community Banker

Wilson Bank & Trust•Nashville, TN

13d•Onsite

About The Position

The Community Banker performs teller and new-account duties based on customer demand within a bank office. The position opens new accounts and services existing consumer and business deposit accounts while maintaining customer relationships. The Community Banker assists customers, receives deposits, processes checks, disburses funds, verifies transaction accuracy, and identifies fraudulent activity. The role uses sales and service strategies to retain existing relationships and grow new ones, and participates in follow-up strategies. Reporting to the Office Manager, the Community Banker provides excellent service and support to customers and team members while demonstrating the company’s values and supporting its mission.

Requirements

High school diploma or GED.
Ability to serve customers courteously and professionally.
Ability to build relationships with customers and internal teammates.
Basic organization and time-management skills.
Ability to develop and maintain working knowledge of bank products, services, policies, procedures, and systems.
Effective verbal and written communication skills.
Excellent interpersonal, critical-thinking, and problem-solving skills.
High standards of integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently with excellent organization and follow-through.
Flexible and efficient time management and ability to prioritize workload.
Ability and willingness to work with purpose and a strong sense of urgency.
Self-starter with a positive, enthusiastic approach and desire to exceed expectations.
Professional demeanor, including appropriate confidentiality and discretion.
Ability to collaborate effectively with others.
Ability to work Saturdays on a rotating basis.
Ability to travel to other offices within the region as scheduled.
Participation in community events as required.
Willingness to grow and be challenged.

Nice To Haves

One year of retail banking experience is preferred.

Responsibilities

Perform Customer Service Representative and Personal Banker duties based on customer demand within a bank office.
Provide bank-office service and support to customers, receive deposits, process checks, disburse funds, and verify transaction accuracy.
Safeguard money in the cash drawer, account for or transfer funds promptly, and identify fraudulent activity.
Enter transactions in the bank’s recordkeeping system and produce customer receipts.
Perform teller capture duties.
Balance the cash drawer at the end of the shift.
Maintain a work area that protects negotiable items and confidential records.
Maintain knowledge of new and existing products and services.
Open new accounts and service existing consumer and business deposit accounts while maintaining customer relationships.
Resolve exceptions.
Assist customers with online banking and mobile applications through electronic delivery channels.
Stay informed about changes to bank products and policies and provide accurate information to customers.
Identify opportunities to refer customers to appropriate business partners for additional banking products and services.
Attend training as requested.
Participate in outside community activities as required.
Comply with federal banking regulations and laws, including consumer protection requirements and the Bank Secrecy Act/Anti-Money Laundering Program.
Perform other duties as assigned.