Community Association Manager
About The Position
As a Community Association Manager (also titled Business Association Manager internally), you’ll serve as the primary point of contact and strategic advisor for a portfolio of homeowner and condominium associations. You’ll guide boards and committees through the full spectrum of community operations — financial, physical, administrative, and vendor management — applying industry best practices and your own professional judgment to keep communities running smoothly. This is a relationship-driven, high-autonomy role well suited to someone who is equally comfortable in a board meeting and a maintenance walkthrough.
Requirements
- High school diploma or GED
- Demonstrated ability to manage competing priorities, communicate professionally, and exercise sound judgment independently
- Strong written and verbal communication skills — comfortable advising board members, coordinating with vendors, and corresponding with residents
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Leadership experience, whether in property management, operations, hospitality, or a comparable field
Nice To Haves
- Prior community or homeowner association management experience
- CMCA, AMS, or PCAM designation (or active pursuit of credentialing)
- Familiarity with HOA governing documents, financial reporting, and reserve studies
- Experience with property management or association management software
Responsibilities
- Oversee day-to-day operations, maintenance, and improvement of association properties across your portfolio
- Conduct and direct routine inspections of grounds, facilities, and equipment; identify and escalate repair and maintenance needs
- Investigate resident complaints, violations, and disturbances; resolve issues in accordance with governing documents and applicable regulations
- Manage and monitor each association’s Safety and Emergency Operations Program
- Oversee collection of monthly assessments and management of operating expenses, insurance premiums, taxes, and deposits
- Prepare monthly financial analysis and budget-to-actual performance reports for each association
- Collaborate with boards and committees to develop and present annual budgets
- Coordinate with tax accountants, auditors, and reserve study professionals as required
- Advise boards and committees in accordance with industry best practices and community association management standards
- Assist with bid development, vendor qualification, and contract recommendations for goods and services
- Coordinate contracts for insurance, utilities, maintenance, and other community services
- Support boards in establishing and maintaining preventative maintenance programs
- Draft policies, procedures, and specifications for board review and adoption
- Implement board decisions and serve as the operational point of accountability
- Direct and evaluate the performance of on-site staff and contract personnel
Benefits
- Base salary starting at $75,000/yr, commensurate with experience
- Monthly performance incentive/bonus opportunity in addition to base
- 100% employer-paid medical, dental, and vision insurance (employee premium)
- Health Reimbursement Arrangement (HRA)
- 401(k) with employer match
- Paid time off + paid holidays
- Education reimbursement and professional development support
- Voluntary disability and life insurance
- Employee Assistance Program (EAP)
- Hybrid schedule: up to 3 days remote per week after initial training period
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
