Community Association Manager

BallenIsles Country Club • St. Cloud, FL

11d • Onsite

About The Position

Esplanade at Center Lake Ranch is seeking a Community Association Manager (CAM) who will serve as the executive leader of the premier, resort-style residential community. The Community Association Manager works directly with the Community Board of Directors, Troon Leadership, Finance/Budget Team and Vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for our members. Esplanade at Center Lake Ranch offers an elevated, resort-style living experience in St. Cloud, Florida. This exclusive, gated community of approximately 300 homes features thoughtfully designed residences with open-concept layouts, upscale finishes, and scenic homesites overlooking natural preserves and ponds. The community is centered around a lifestyle-driven environment, with signature amenities and wellness-focused programming that promote engagement, recreation, and connection among residents. The Venue feature includes the fitness center, movement studio, treatment room, lifestyle room, and a terrace with outdoor seating for relaxation and community gatherings. We welcome applications from qualified candidates who are passionate about delivering exceptional service, leading high-performing teams, and creating best-in-class lifestyle experiences in a resort-style environment.

Requirements

• Candidates must have an active Florida Community Association Manager License to be considered eligible for this position.
• Previous management experience in community association operations required.
• Proven leadership experience is mandatory.
• Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.

Nice To Haves

• A minimum of ten years of relevant professional experience is preferred.

Responsibilities

• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Motivates, directs, and assists department heads, managers and front-line staff on a daily basis.
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month-end and annual reporting as required.
• Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
• Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
• Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicit and analyze bids from contractors for repairs and/or maintenance.
• Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association costs.
• Purchase supplies as needed.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assist in the preparation of detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being met.
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matters.
• Provides leadership to Team Members.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with employer match (19 years of age and older)
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed