Community Association Manager

HOATalent • Falls Church, VA

12h • Onsite

About The Position

We're hiring an experienced Community Association Manager to serve as the operational backbone of the association. You'll own staff management, accounts payable, financial oversight, and day-to-day building operations — working directly within Board-approved authority and reporting to the General Manager. Bilingual (English/Spanish) capability is essential to lead our housekeeping team effectively. This is a fully in-person role located in Falls Church, VA 22041.

Requirements

• 5+ years of experience in community association management, property operations, or a closely related role
• Bilingual English/Spanish — conversational fluency required for staff communication
• Demonstrated hands-on experience with accounts payable, invoice management, and internal financial controls
• Comfort working within Board-approved budgets and delegated authority structures
• Proficiency with property management or accounting software (e.g., TOPS, Yardi, QuickBooks, or similar)
• Strong organizational skills with the ability to maintain detailed records, audit trails, and payment documentation
• Ability to address HR and performance issues with professionalism and appropriate documentation

Nice To Haves

• Experience working with or reporting to a Homeowners Association (HOA) or Condominium Board of Directors
• Familiarity with delinquency tracking and collections processes in an association context
• CAI (Community Associations Institute) certification or coursework

Responsibilities

• Supervise and provide day-to-day oversight of condominium front desk staff, ensuring professional, consistent, and high-quality service to residents and guests.
• Recruit, interview, and make hiring recommendations for front desk personnel in coordination with management.
• Provide onboarding, training, and ongoing coaching to ensure staff are fully knowledgeable of procedures, customer service standards, and building policies.
• Develop, manage, and approve front desk schedules, ensuring appropriate coverage at all times, including arranging or providing temporary coverage when necessary.
• Conduct performance evaluations, provide constructive feedback, and support employee development and accountability.
• Serve as escalation point for resident concerns, complaints, and service issues, ensuring timely resolution and effective communication.
• Monitor daily front desk operations to ensure compliance with established procedures and maintain a high level of resident satisfaction.
• Establish and enforce cleaning standards through regular inspections and measurable performance metrics.
• Communicate operational instructions and coaching to staff in conversational Spanish.
• Own the end-to-end invoice lifecycle: receipt, review, approval within delegated authority limits, payment initiation, and audit trail maintenance.
• Execute accounts payable for all Board-approved expenditures; maintain payment schedules and cash flow awareness.
• Receive, log, and track on-site accounts receivable, including owner payments for Association Rental Parking Spaces.
• Monitor expenditures against the approved budget in real time and flag variances proactively.
• Assist in the development and review of the annual operating budget.
• Track delinquent accounts and report status to the GM on a defined schedule.
• Oversee association IT and data systems at an administrative level, ensuring data integrity and operational continuity.

Benefits

• Health, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Professional development support (CAI memberships, coursework, or relevant certifications)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed