Community Association Manager

KEYSTONE PACIFIC PROPERT Y MANAGEMENT • Foster City, CA

just now • Hybrid

About The Position

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, they have led the way in providing superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, onsite communities, and master-planned community associations. This role is for an experienced Community Association Manager to join their team in the San Mateo office, offering a collaborative and supportive environment with opportunities for continuous growth and development. The position involves managing a portfolio of community associations, performing office and non-manual work directly related to the management of general business operations, and exercising discretion and independent judgment on matters of significance. The manager provides excellent customer service while interacting with internal and external customers, including homeowners, board members, committee members, and vendors, with a primary duty to maintain client satisfaction and account retention. Keystone is certified as a Great Place to Work, dedicated to empowering team members and fostering a culture of open feedback and continuous growth.

Requirements

• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Strong knowledge of the HOA industry.
• Excellent client service orientation. Responsive, follow-up, and closes the loop with clients.
• Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possesses strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship-building skills.
• Ability to win and maintain the confidence of the boards of directors of associations served.
• Strong verbal and written communication.
• Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrated strengths in working independently and in a team environment.
• Must be able to attend and participate in evening meetings.
• Must be flexible and able to perform work after hours during the week and participate in the weekend on-call rotation program.
• Verifiable references.
• Able to pass a background check.
• 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• High School Diploma or GED required.

Nice To Haves

• CAI or CACM Certification(s) a plus.
• Bachelor’s Degree preferred.

Responsibilities

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with our clients on best practices regarding the management and oversight of their community.
• Creates agendas for and manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Creates agendas for and manages and runs annual association owners’ meetings.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Meets with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials for associations under management.
• Selects and supervises vendors performing services for the community.
• Ensures that homeowner assessments are paid on a timely basis and that appropriate action is pursued with respect to delinquent accounts.
• Complies with company policies and procedures.
• Responsible for Client Satisfaction and Account Retention.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Benefits

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED