Community Association Manager

BallenIsles Country Club

4h•$75,000 - $80,000

About The Position

A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The Community Association Manager oversees all aspects of the HOA operations including relationships between the Community and its members, guests, residents, and employees. In addition, the CAM works directly with Community Board of Directors, TROON Leadership, Finance/Budget Team and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our members. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Requirements

Community Association Manager (CAM) License required.
High School Diploma required, Bachelor’s Degree preferred.
Must obtain any required local and state licenses or certifications.
Previous management experience in association operations required.
A minimum of ten years of professional experience is preferred.
Proven leadership experience is mandatory.
Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast paced environment.
Ability to create and disseminate written correspondence.
Ability to delegate responsibilities.
Ability to motivate, develop and manage a team.
Must be computer literate.
Must be able to perform math computations essential for budgeting and cost analysis purposes.

Responsibilities

Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
Motivates, directs, and assists department heads, managers and front line staff on a daily basis
Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management
Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
Understands and keeps abreast of HOA’s financial record keeping.
Completes daily, month-end and annual reporting as required
Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
Secures and protects the HOA’s assets, including facilities and equipment.
Builds and nurtures professional relationships between the Community, the Team Members and the Company.
Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors
Investigate complaints, disturbances and violations and resolve problems following rules and
Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
Solicit and analyze bids from contractors for repairs and/or maintenance.
Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
Maintain records of maintenance and operating costs as well as all related Association
Purchase supplies as needed.
Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
Assist in the preparation of detailed budgets and financial reports for Associations.
Confer regularly with community association members to ensure their needs are being
Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
Provides leadership to Team Members.