Onsite Community Association Manager (MPSC101326)

RealManage•Mount Pleasant, SC

12d•$65,000 - $70,000•Onsite

About The Position

Manage the daily operations of an assigned community association and serve as the primary onsite contact for the Board, residents, and vendors. Carry out Board direction within the management agreement, approved budget, and delegated authority while coordinating financial matters, property maintenance, and project follow-up with RealManage support departments and qualified professionals. The role requires a consistent onsite presence, regular property inspections, clear and proactive Board communication, and a written report every Friday. The manager maintains a task log and follows open items through completion, coordinates financial reviews and issue resolution, oversees vendors and capital projects, supports insurance renewals and claims, responds to residents, and maintains organized association records. The position may also involve other duties assigned to meet the organization’s needs. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions. Success is measured by timely reports, reliable information, follow-up on open items, complete approval requests, documented vendor oversight, and prompt escalation of urgent matters. The manager is expected to resolve routine operational issues within delegated authority and bring decisions to the Board with the information needed to act. Responsibilities may be adjusted to community needs, the management agreement, and RealManage procedures.

Requirements

Demonstrated community management experience appropriate to the assigned community association, including financial reporting, reserve planning, capital projects, and vendor contracts.
Working familiarity with coastal insurance, elevators, building maintenance, and fire and life-safety systems; ability to coordinate specialists and regulatory inspections.
Strong writing, organization, financial analysis, and conflict-resolution skills.
Proficiency with spreadsheets, management portals, and accounting reports.
Ability to work onsite, inspect the property, and attend scheduled evening meetings as required.
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs and ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier objects with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors.
Ability to wear and use appropriate personal protective equipment (PPE).
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

CMCA, AMS, or PCAM credentials preferred.

Responsibilities

Manage the daily operations of the assigned community association and serve as the primary onsite contact for the Board, residents, and vendors.
Carry out Board direction within the management agreement, approved budget, and delegated authority.
Provide complete, accurate responses to Board questions; include the full Board on Association business unless confidentiality or legal sensitivity requires limited distribution.
Proactively communicate significant project, vendor, financial, insurance, and legal developments; promptly escalate safety concerns, major damage, service disruptions, and time-sensitive exposure.
Deliver a written report every Friday covering completed work, work in progress, pending items, Board decisions needed, upcoming deadlines, financial and contract matters, and significant owner or violation issues.
Maintain a running task log showing each open item’s status, responsible party, next action, and target date; acknowledge and track Board requests until they are completed, cancelled, or closed by the Board.
Follow up with vendors, accounting, attorneys, insurers, and other parties; prioritize safety, deadlines, financial exposure, property damage, resident impact, and project dependencies.
Assist with budgets, monthly financial reviews, and budget variances; coordinate financial issue resolution across RealManage departments.
Obtain missing financial documentation, pursue refunds or credits, and support CPA, audit, and reserve-study work.
Explain financial information clearly, verify material details, correct errors promptly, and support accessible, auditable records and usable accounting exports.
Provide approval requests with purpose, location, vendor, scope, cost, background, and recommended action; disclose additional service charges and seek prior approval when reasonably possible, consistent with the management agreement.
Maintain a consistent onsite presence and perform regular property inspections; identify maintenance needs, document conditions, and coordinate repairs through approved vendors or maintenance personnel.
Track preventive maintenance, regulatory inspections, and service schedules for elevators, structural and exterior components, and fire and life-safety systems.
Coordinate capital projects with the Board, contractors, and qualified technical professionals; track scope, approvals, schedules, dependencies, warranties, and completion.
Support coastal insurance renewals and claims by coordinating documentation, site access, and follow-up; refer technical, legal, and insurance determinations to appropriate professionals.
Arrange vendor visits and access, obtain proposals, confirm start dates, and verify completion of significant work before recommending payment.
Evaluate vendor scope and pricing, seek competitive proposals when practical, and identify purchasing alternatives that could reduce costs.
Monitor vendor performance and contract renewal or termination deadlines; report deficiencies and follow through on corrective action.
Respond professionally to resident requests and complaints; coordinate owner account questions and administer governing-document and violation processes under established Board direction.
Maintain organized portal records, including contracts, proposals, warranties, inspections, insurance, permits, financial documentation, and significant correspondence; protect confidential information.
Prepare meeting materials and support Board and membership meetings as assigned.
Maintain records that support continuity and timely transfer during a management transition.
Perform other duties as assigned to meet the ongoing needs of the organization.