Community Association Manager / Portfolio (TFL42226)

RealManage•Tampa, FL

4d•Hybrid

About The Position

RealManage is a fast-growing, tech-forward HOA management company, ranked #3 out of 5,000+ companies nationwide. Operating in 16 states and Washington, D.C., RealManage serves a wide range of communities, including HOAs, condos, luxury high-rises, and master-planned developments, utilizing innovative, tech-driven approaches. The company is Certified™ by Great Place to Work®, reflecting a supportive, energetic culture that values hard work, respects time, and encourages team members' full potential. RealManage's mission is to deliver smart, transparent, and personalized solutions that exceed expectations, constantly measuring performance, embracing innovation, and striving for continuous improvement. The company values integrity, respect, selflessness, personal relationships, and continuous improvement. The Community Association Manager (CAM) is a key ambassador for RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. This role ensures professional, timely, and top-tier service aligned with RealManage's core values, service level agreements, and guiding principles. The CAM collaborates with the Director of Community Association Management (DCAM) and Boards of Directors to support smooth community operations, resolve issues efficiently, promote community harmony, and enhance the overall value and experience of each community. A critical aspect of the role is building strong, positive relationships with homeowners, board members, and vendors to deliver exceptional customer satisfaction and foster vibrant, well-managed communities.

Requirements

Florida CAM license required
Position requires driving - a valid DL and reliable transportation is needed
Minimum 2-3 years in property management /community management experience in addition to other professional work experiences that demonstrate leadership capabilities.
Proven ability to effectively manage and lead a team.
Experienced in managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time management, and communication skills.
High integrity, honesty, professionalism, and customer service orientation
Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
Proficiency in MS Office applications (Word, Excel, and Outlook).
Must be able to remain in stationary position 50% of the time.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer and printer.
Constantly positions self to maintain files in file cabinets
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).
Frequently move boxes weighing up to 20lbs across office for various needs
Works in outdoor weather conditions while onsite at various communities.
Occasionally ascends/descends a ladder or stairs.

Nice To Haves

CMCA or state-equivalent certifications desired.

Responsibilities

Respond promptly to all emails and calls—within 24 hours—while upholding RealManage's guiding principles.
Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long-term planning.
Lead, mentor, and support staff to foster professional growth and high performance.
Build strong relationships with residents, promote clear communication and a collaborative community culture.
Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
Ensure full compliance with governing documents, legal regulations, and industry standards.
Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
Review, approve, and oversee vendor payments in coordination with community budgets.
Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
Present clear, timely financial and operational reports to Boards and stakeholders.
Provide consistent updates on community matters—such as collections, compliance, service requests, and work orders.
Oversee community projects (repairs, maintenance, improvements), ensuring quality, timeliness, and budget adherence.
Implement risk management strategies and maintain proper insurance coverage; manage claims to resolution.
Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
Address escalated homeowner concerns professionally and effectively.
Proactively identify opportunities for service and operational improvement.
Participate in required team and training meetings to stay informed and up to date.
Conduct all duties with the highest level of personal, professional, and ethical integrity.
Analyze and navigate complex issues with sound judgment and problem-solving skills.
Complete special projects and additional responsibilities as assigned by supervisor.