CMA Portfolio Community Association Manager

Community Management Associates•Nashville, TN

4d•Hybrid

About The Position

To work with the Board of Directors (BOD) to provide guidance and improve the overall quality of living in Homeowners Associations (HOA) and Condominium Associations. Property managers serve as the liaison and expert between the BOD, homeowners, committees, and vendors. This role is to represent the values, goals, and strategies of CMA at all times.

Requirements

Must pass a background check and drug test.
Must have valid driver's license and clean record.
Community Association Management or HOA Management: 3 years (Preferred)
Driver's License and a clear driving record (Required)

Nice To Haves

Preferred skills in Vantaca HOA Accounting software, Strongroom AP System

Responsibilities

Provide exemplary customer service to clients and other CMA employees.
Creating draft budgets.
Monitor budgets and expenses on behalf of clients.
Create and manage weekly or bi-weekly action item status to the Board monthly.
Attends set meeting schedule per the client’s contract and monthly divisional meeting.
Compile letters, newsletters, management reports, and board packets
Receives service requests for repairs or maintenance of property and reports issues to the Board of Directors in a timely manner.
Visits property per contract to include violation drive, amenity check, performance of client’s contractors, etc.
Arranges for prompt and satisfactory responses to emergency service requests.
Supervises contractors providing reoccurring services and monitors specific contractor performance to ensure substantial compliance with contract specifications.
Checks emails and voicemails each business day. Responds to voicemails within 24 hours and emails within 48 hours.
Maintain consistent office hours as designated by CMA policies and procedures with the guidance of the Division Manager.
Serves as liaison between CMA and the Board of Directors, homeowners, service providers, and/or contractors.
When applicable, documents the performance of direct reports throughout the year and conducts thoughtful, constructive performance evaluations annually/including disciplinary actions with the direction from Human Resources.