Community Associate, Lincoln Square (Bellevue)

WeWork•Lincoln Square, WA

3d•Onsite

About The Position

WeWork’s Community Associate is the primary point of contact for the community and the on-site face of the company. Reporting to the building each day, the associate supports the Community Management team and helps create a welcoming, collaborative environment through member relationships and events. The role also helps keep the building operational, promotes WeWork services, and follows direction from the Community Lead and Community Manager. Depending on the assigned location, the associate may work with members from a variety of backgrounds and industries or support an Enterprise client; Enterprise locations may have different holiday, technical-system, operational, relationship, and property-management requirements. The position covers front-desk service, event and membership engagement, and building operations. The associate welcomes members and guests, answers questions, manages guest sign-in, handles mail and packages, maintains keys and keycards, and provides support for building equipment and services. The role also involves communicating building updates, connecting members, promoting events, and maintaining organized, clean work areas. The preferred candidate has a four-year college degree, though it is not required, and at least one year of hospitality experience. Customer service or sales experience is a plus. Strong communication, interpersonal, and multitasking skills, basic computer proficiency, and qualities such as dependability, accountability, compassion, and a strong work ethic are expected. A passion for entrepreneurial communities and understanding of WeWork’s mission and values are also sought.

Requirements

At least 1 year of hospitality experience.
Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
Proficiency in basic computer skills.

Nice To Haves

A four-year college degree; preferred but not required.
Customer service and/or sales experience.

Responsibilities

Cover the front desk during the building’s set business hours and serve as an on-site point of contact.
Greet members and guests warmly, ensure guests sign in according to policy, and respond to questions about the building, policies, procedures, and way-finding.
Build relationships with members and guests, anticipate their needs, and personalize their experience using relevant information.
Keep the front desk clean and organized; maintain building-specific forms and notify members of food deliveries and couriers.
Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact.
Celebrate member successes and milestones; promote events through weekly and individual event posters and other necessary information.
Ensure building-specific operational requirements are met for events, including elevator and HVAC needs.
Record member notes in Kube or an equivalent system, identify opportunities to connect members, and engage members on the WeWork member network.
Recommend local restaurants, delivery and catering services, outing venues, and relevant local services.
Communicate and explain WeWork policies and building issues, manage building-update broadcasts, and ensure music and activations suit the daypart and occasion.
Receive, process, sort, organize, and distribute mail; maintain a clean and organized mailroom and return unidentified or former-member mail after 30 days without pickup.
Ensure courier parcels have correct scheduled-pickup details and investigate, escalate, and resolve lost packages.
Track, audit, and organize keys; manage keycard stock, request inventory, and collect keys and keycards at move-out.
Review the location and use of emergency equipment and support the automated coffee machine for guests and members.