Community Associate, Family Partnerships

City of New York • New York City, NY

5d

About The Position

The Department of Resident Services, Partnerships and Initiatives (RSPI) engages NYCHA residents in programs, services, and initiatives related to economic opportunity, youth, senior and social services. It supports Resident Associations and connects residents with opportunities in financial empowerment, business development, career advancement, and education. RSPI’s engagement model serves residents and internal and external stakeholders while supporting NYCHA’s strategic plan for preservation.

The Family Partnerships Department (FPD), one of RSPI’s six units, connects residents to critical services and implements programs and policies that support household stability, tenancy, individual advancement, aging-in-place, and successful reunification of people with justice system involvement with their NYCHA-resident families. FPD also manages partnerships and referrals with external providers and City agencies to connect families with high-quality social services that support their goals and housing stability.

Reporting to the Unit’s Supervisor, the Community Associate supports the Family Partnerships team by assessing residents’ needs, connecting them with services, maintaining case records, coordinating referrals, and collaborating with NYCHA staff and community-based organizations. The role uses an early-intervention, prevention-focused case management approach and may include home visits and resident screenings.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the described duties; or equivalent education and/or experience.

Responsibilities

• Develop plans, under supervisor guidance, to provide residents with appropriate social services using an early-intervention, prevention-focused case management approach.
• Conduct home visits, under supervisor guidance, to assess residents and determine service needs.
• Conduct in-person and telephone pre-screenings of NYCHA residents when needed and make appropriate referrals to formal and informal partners.
• Prepare and maintain case records and written reports in the Family Partnerships Case Management Services (FPCMS) database.
• Coordinate services and connect residents to support systems through direct referrals and outreach.
• Develop and maintain collaborative partnerships with NYCHA staff and community-based organizations to understand citywide, borough-wide, and development-specific programs and support appropriate referrals and outcomes.
• Assist with key documentation, data entry, and referral follow-up as appropriate.
• Use FSCMS and database systems to document, track, and make referrals for services relevant to residents’ needs.
• Perform other related administrative duties as needed.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan through the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED