Clerical Support – for the Division of Code Enforcement (DCE)
About The Position
The Community Associate provides clerical and administrative support for the Housing Access Voucher Program (HAVP) within HPD’s Division of Code Enforcement. The role supports administration of the statewide rental subsidy program by coordinating, tracking, and documenting Housing Quality Standards (HQS) inspections, and communicating with tenants, landlords, and HPD staff. The position helps minimize inspection delays and supports timely processing of rental assistance applications. Selected candidates may be assigned to any of New York City’s five boroughs and may be required to work evenings and weekends.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described, or equivalent education and/or experience.
Nice To Haves
- Excellent communication skills.
- Strong customer service focus.
- Proficiency with computers and Windows applications.
- Bilingual ability is a plus.
Responsibilities
- Coordinate and schedule initial HQS inspections and re-inspections for properties participating in HAVP.
- Communicate with tenants, landlords, property owners, and managing agents about inspection appointments, results, and required follow-up actions.
- Enter and maintain inspection information, dates, results, and notes in HPDInfo, Emphasys Elite, and other applicable databases.
- Review and process HQS inspection reports for accuracy, completeness, and proper recording.
- Monitor inspection and re-inspection progress and provide updates to supervisors and program staff.
- Maintain and update inspection tracking reports, including Excel spreadsheets, and report on inspection activities and outstanding cases.
- Coordinate with HAVP program staff, DTR, and other HPD units to facilitate timely inspections and resolve scheduling or processing issues.
- Respond to tenant and landlord inquiries about HQS inspection requirements, scheduling, results, and next steps.
- Prioritize inquiries about emergency housing conditions and bring urgent matters to appropriate staff.
- Identify inspection delays, outstanding deficiencies, and cases requiring additional follow-up.
- Maintain accurate records of communications with tenants, landlords, and managing agents.
- Assist the HQS Coordinator and Director with special assignments, operational reports, research, and other program-related activities.
- Recommend improvements to inspection tracking, reporting, and administrative procedures.
- Provide clerical and administrative support to other HQS programs and units as needed.
- Perform other related duties as assigned by the HQS Director.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
