Clerical Support – for the Division of Code Enforcement (DCE)

City of New York•New York City, NY

About The Position

The Clerical Support/Community Associate supports administration of the Housing Access Voucher Program (HAVP) in the Division of Code Enforcement (DCE). The role helps ensure Housing Quality Standards (HQS) inspections are scheduled, tracked, and documented, and assists with communication among tenants, landlords, and HPD staff to minimize delays and support timely processing of rental assistance applications. Selected candidates may be assigned to any of New York City’s five boroughs and may be required to work evenings and weekends.

Requirements

High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or education and/or experience equivalent to this requirement.

Nice To Haves

Excellent communication skills.
Strong customer service focus.
Proficiency with computers and Windows applications.
Bilingual ability is a plus.

Responsibilities

Assist with coordinating and scheduling initial HQS inspections and re-inspections for HAVP properties.
Communicate with tenants, landlords, property owners, and managing agents about inspection appointments, results, and required follow-up actions.
Enter and maintain inspection information, scheduling dates, results, and notes in HPDInfo, Emphasys Elite, and other applicable databases.
Review and process HQS inspection reports for accuracy, completeness, and proper recording.
Monitor inspection and re-inspection progress and provide updates to supervisors and program staff.
Maintain and update inspection tracking reports, including Excel spreadsheets, to report inspection activities and outstanding cases accurately.
Coordinate with HAVP program staff, DTR, and other HPD units to facilitate timely inspections and address scheduling or processing issues.
Respond to tenant and landlord inquiries about HQS inspection requirements, scheduling, results, and next steps.
Prioritize inquiries involving emergency housing conditions and bring urgent matters to appropriate staff’s attention.
Help identify inspection delays, outstanding deficiencies, and cases requiring additional follow-up.
Maintain accurate records of communications with tenants, landlords, and managing agents.
Assist the HQS Coordinator and Director with special assignments, operational reports, research, and other program-related activities.
Recommend improvements to inspection tracking, reporting, and administrative procedures to supervisors.
Provide clerical and administrative support to other HQS programs and units as needed.
Perform other related duties assigned by the HQS Director.