Community Associate

Alpaca Health•New York City, NY

About The Position

Alpaca Health helps clinicians become entrepreneurs, starting in autism care. We give BCBAs the software, payer contracting, and back-office muscle to launch and scale their own practices, so power in healthcare shifts back to the people actually giving the care. We have raised over $14M from investors like Core Innovation Capital, Adverb Ventures, and South Park Commons. We serve hundreds of families and are growing 30% month over month. We also move fast. Last week we threw a festival for 600 people, planned in under two weeks, with real alpacas on site. That is the energy around here. If that sounds like your kind of chaos, keep reading. We are hiring a Community Associate to build and run the Herd, Alpaca's family and ambassador community. You are the person who makes families feel like they belong to something, not just a service, and who turns that genuine connection into our most trusted growth engine: families telling other families. It takes a village, and you are the one building it. You will own the ambassador program end to end, grow the community, and be the voice of our families inside the company. This is a role for someone who leads with heart and has the creativity to make belonging feel special. A members-only family retreat, a private podcast for parents, a recognition program that makes an ambassador genuinely proud: you will dream these up and build them, while keeping everything feeling real, never like a referral funnel.

Requirements

You are a self-starter who builds from scratch. There is no playbook for this yet; you will write it.
You lead with empathy and people trust you quickly, families and teammates alike.
You have taste and creativity, and you sweat the details that make people feel cared for.
You are full of ideas for making belonging feel special, and pragmatic enough to turn them into a real program with real numbers, without killing the warmth.
You are equally strong on the human side and the systems side.
You move fast, own outcomes, and do not wait for permission.
You care deeply about families navigating autism care, and it shows in everything you make.

Nice To Haves

You have built or grown a real community before (brand, patient, creator, membership, or otherwise)
Experience with ambassador, referral, or loyalty programs
Lived or close experience with the autism or special-needs community

Responsibilities

Own the Herd: Build and run the ambassador program end to end: recruitment, onboarding, incentives, points, recognition, and swag families are proud to wear.
Design the whole experience so it feels human and genuine, never transactional.
Grow the Community: Create the online spaces, recurring touchpoints, and (with our events team) the gatherings that keep families connected.
Give ambassadors what they need to host, share, and welcome new families, and make it easy and joyful.
Turn Connection Into Referrals: Build the systems that make it natural and rewarding for happy families to bring in the next one.
Track ambassador growth, engagement, and the referrals the community drives.
Be the Voice of the Family: Bring what you hear in the community back to brand, product, and leadership.
Fight for the family experience across the company.