Community Associate

Workbox Holdings, Inc.•Chicago, IL

5d•Onsite

About The Position

Workbox is seeking a full-time Community Associate to be based in Chicago. This role supports Community Managers across Workbox's Chicago portfolio, with potential assignment to a primary location as operational needs evolve. The Community Associate reports directly to the Senior Community Manager and interacts with internal departments, external vendors, and partners. This is a high-impact, high-visibility role that serves as the face of Workbox, responsible for fostering an engaged, supportive, and dynamic community experience. The position is ideal for someone who thrives in a high-energy, community-focused environment, enjoys helping others succeed, and is passionate about creating meaningful connections and providing exceptional customer service.

Requirements

1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
Familiarity with multi-site operations.
Strong interpersonal skills with the ability to build genuine relationships.
A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
Highly organized with excellent time management and multitasking abilities.
Comfortable with light cleaning duties and maintaining a well-kept environment.
Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
A team player with a positive attitude and a strong sense of ownership and accountability.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintaining the overall cleanliness and presentation of the space, including regularly checking floors, common areas, kitchens, and bathrooms to ensure they are tidy and well-stocked, wiping down surfaces, restocking supplies, and managing trash and recycling.
Brewing coffee and running dishwashers daily.
Preparing and clearing conference rooms.
Identifying and promptly reporting any facility maintenance issues.
Maintaining a warm, welcoming, and professional front desk environment, greeting visitors, receiving deliveries, and ensuring smooth daily operations.
Handling guest check-ins, workspace tours, and inquiries, while ensuring compliance with visitor policies.
Monitoring and managing building logistics such as mail distribution, office supplies, and workspace organization.
Assisting in coordinating member move-ins and move-outs, ensuring a seamless experience.
Providing light technical support for in-space amenities such as automated coffee machines, AV equipment, and conference room booking platforms.
Acting as a liaison between members and the operations team, escalating facility-related concerns as needed.
Being the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional.
Learning members' names, businesses, and goals, creating opportunities for curated connections that drive growth.
Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.
Supporting and executing member events and programming that enhance engagement and add value.
Ensuring all members feel heard and supported by promptly addressing inquiries and providing tailored solutions.
Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions.
Anticipating member needs before they arise, delivering proactive, thoughtful service.
Maintaining the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational.
Being a brand ambassador by embodying Workbox’s commitment to genuine attentiveness, transformative experiences, and authentic relationships.
Ensuring the environment remains clean, professional, and conducive to productivity throughout the day.
Encouraging members to leverage Workbox resources and partnerships to advance their businesses.
Identifying opportunities to introduce Workbox offerings that enhance member success and retention.
Collaborating with the Senior Community Manager and leadership team to continuously improve the member experience.
Collaborating with the Event Sales Manager and assisting in event coordination, as needed.
Managing on-site event setup, ensuring audio-visual equipment is properly configured, and teardown.
Communicating regularly with the event host, troubleshooting issues, and assisting with event needs.
Monitoring after-hours events on an as-needed basis (with potential for additional compensation).
Provide sales support or coverage when the Events Director is unavailable, handling inquiries and ensuring the sales cycle for leads continue.