Community Assistant (Full-Time)
About The Position
Tailwind Group is a leading owner and manager of off-campus student housing, committed to fostering a superior workplace culture. We are seeking a passionate Community Assistant to provide high-quality customer service to current and future residents, and administrative support to office staff. This role is crucial for maintaining the property's reputation and ensuring resident satisfaction. The Outpost Waco is a 195-unit, 543-bed community designed for Baylor University students. This is a full-time position with a standard schedule of Monday - Friday, 8:30 am to 5:00 pm, with potential for occasional night or weekend work based on business needs. The compensation is $16.00 per hour plus bonus potential, determined by market data and candidate qualifications.
Requirements
- Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
- Possess strong administrative, organization, and communication skills.
- Demonstrate a high level of integrity and professionalism.
- Be a self-motivated individual and excel at working in a team environment.
- Ability to have a positive and innovative approach to problem-solving.
- Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
Nice To Haves
- Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
Responsibilities
- Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
- Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
- Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
- Assist with annual unit turnover and help execute move-in/move-out procedures.
- Complete administrative and Front Desk tasks and duties.
- Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
- Seek feedback from residents and communicate them with the team.
- Respond to after-hour emergency issues as needed.
- Perform other duties as directed by Property Manager.
Benefits
- Medical, Dental, & Vision Insurance for employees and their families
- Vacation and Sick Time + 12 Paid Holidays
- 401(k) with company matching
- On-the-job training and career development
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
