Temporary Community Relations Assistant - Full-Time

Fieldstone Communities•Yakima, WA

5d•Onsite

About The Position

The Community Relations Assistant works with the Community Relations Director (CRD), the Business Office Manager, and the Executive Director to support the community’s inquiry and admission process. This role involves providing customers with information via tours of the community, personal visits/assessments, conversations and follow-up, and engaging and supporting families and residents in a variety of ways. The assistant helps families and residents move through the sales process to move-in, covers sales activities over the weekend, and assists the CRD with the move-in process by understanding needs and educating prospective residents and their families about the community’s services and programs. This position also works with Maintenance to ensure apartment readiness for move-ins, maintains model apartments, and ensures the community is always tour ready. Additionally, the role involves taking referral information, coordinating pre-admission and move-in processes, supporting recruitment efforts, welcoming new staff, coordinating financial verification, participating in outreach to referral sources, and assisting with internal and external events. The assistant must know and help protect resident rights, report complaints, maintain confidentiality, and adhere to HIPAA and other privacy policies. They also attend required meetings and trainings, stay current on assigned tasks, and perform other duties as assigned.

Requirements

High School diploma or equivalent.
Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
Ability to work independently with minimum supervision, problem solving, conflict management and budgeting.
Has a neat, professional, courteous manner and appearance.
Good communication skills, both verbal and written.
Ability to read, write, speak and understand English.
Possesses a valid driver’s license, current car insurance, and has access to a vehicle.
Maintains current Food Handlers card.
Pass a criminal background and fingerprint check.
Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
Has compassion and a special interest in working with the senior population.
Ability to relate positively and communicate appropriately with residents, families, community members, volunteers and other employees.
Ability to creatively problem-solve in resident care.
Meets all mandatory health requirements by State regulations.
Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.

Nice To Haves

Sales experience preferred.

Responsibilities

Assists in the community’s sales activities by helping families and residents move through the sales process to move-in as directed.
Covers the community’s sales activities over the weekend.
Assists the CRD with the move-in process by helping prospective residents, their family members, and/or advisers in the decision-making process by understanding their needs and educating them about the community’s services and programs.
Works with Maintenance to ensure apartment readiness for move-ins, maintains model apartments, and ensures the community is always tour ready.
Demonstrates exceptional customer service skills to all customers.
Takes referral information from telephone and walk-in inquiries, obtains necessary personal, clinical, and financial information.
Helps the CRD coordinate the pre-admission process and the move-in process.
Helps complete paperwork as needed.
Supports recruitment efforts by managing requisitions and advertisements, and engaging in community recruitment events.
Welcomes new staff members and walks them through the new hire and orientation processes.
Works with the Business Office Manager to ensure prompt coordination for financial verification and to complete duties in PCC.
Participates in daily Stand Up meetings when CRD is unavailable to attend.
Represents the community and increases awareness through participation in outreach to medical and community referral sources and assists with internal and external events.
Knows Resident Rights. Helps the resident exercise and/or protect their rights.
Reports resident complaints to management.
Maintains confidentiality of resident information.
Follows and adheres to HIPAA and other privacy policies to ensure the privacy and security of protected health information.
Attends and participates in required meetings and trainings.
Stays current on all system assigned tasks and duties.
Performs other duties as assigned.