Temporary Community Relations Assistant - Full-Time

Cascadia Senior Living•Yakima, WA

6d•$23 - $28•Onsite

About The Position

The Community Relations Assistant works with the Community Relations Director (CRD), the Business Office Manager, and the Executive Director to support the community’s inquiry and admission process and providing customers with information via tours of the community, personal visits/assessments, conversations and follow-up, and to engage and support families and residents in a various ways.

Requirements

High School diploma or equivalent.
Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
Ability to work independently with minimum supervision, problem solving, conflict management and budgeting.
Has a neat, professional, courteous manner and appearance.
Good communication skills, both verbal and written.
Ability to read, write, speak and understand English.
Possesses a valid driver’s license, current car insurance, and has access to a vehicle.
Maintains current Food Handlers card.
Pass a criminal background and fingerprint check.
Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
Has compassion and a special interest in working with the senior population.
Ability to relate positively and communicate appropriately with residents, families, community members, volunteers and other employees.
Ability to creatively problem-solve in resident care
Meets all mandatory health requirements by State regulations.
Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.

Nice To Haves

Sales experience preferred.

Responsibilities

Assists in the community’s sales activities by helping families and residents move through the sales process to move-in as directed.
Covers the community’s sales activities over the weekend.
Assists the CRD with the move-in process by helping prospective residents, their family members, and/or advisers in the decision-making process by understanding their needs and educating them about the community’s services and programs.
Works with Maintenance to ensure apartment readiness for move-ins, maintains model apartments, and ensures the community is always tour ready.
Demonstrates exceptional customer service skills to all customers.
Takes referral information from telephone and walk-in inquiries, obtains necessary personal, clinical, and financial information.
Helps the CRD coordinate the pre-admission process and the move-in process. Helps complete paperwork as needed.
Supports recruitment efforts by managing requisitions and advertisements, and engaging in community recruitment events.
Welcomes new staff members and walks them through the new hire and orientation processes.
Works with the Business Office Manager to ensure prompt coordination for financial verification and to complete duties in PCC.
Participates in daily Stand Up meetings when CRD is unavailable to attend.
Represents the community and increases awareness through participation in outreach to medical and community referral sources and assists with internal and external events.
Knows Resident Rights. Helps the resident exercise and/or protect their rights.
Reports resident complaints to management.
Maintains confidentiality of resident information.
Follows and adheres to HIPAA and other privacy policies to ensure the privacy and security of protected health information.
Attends and participates in required meetings and trainings. Stays current on all system assigned tasks and duties.
Performs other duties as assigned.

Benefits

Competitive Compensation Program
Shift differential for night shift employees
Bonus
Shift coverage bonus offered as needed
Medical, Dental and Vision plans
Savings and Spending accounts to set money aside tax-free for health care and dependent care expenses. HSA account includes employer contribution
Sick time accrues at 0.025 hours for every hour worked, available for use after 90-days
Paid time off accrual eligibility at 12 months starting at 0.0326 hours PTO accrued for every hour worked
Floating Holiday: 0.04 hours accrued for every hour worked, up to 56 hours annually to be taken on the days most important to you, eligible upon hire
Time worked on the following holidays is paid at 1.5 times your normal hourly pay: New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and Christmas
Up to 3 days Bereavement Leave
Employer Paid Life Insurance
Traditional and Roth 401(k) after 12 months and 1000 hours worked, semi-annual enrollment, with annual employer discretionary contribution
Employee Assistance Program
Cascadia Assistance Fund to provide financial help with hardships or continuing education