Community Area Manager II

InCommunity•Chamblee, GA

5d•Onsite

About The Position

The Community Area Manager II (also called Senior Community Area Manager or Senior CAM) provides advanced operational leadership and oversight for assigned residential locations serving individuals with intellectual and developmental disabilities (IDD). The role ensures the quality, safety, compliance, staffing, and effective daily operation of group homes while promoting person-centered services and meaningful community inclusion. The Senior CAM manages assigned residential locations and serves as a resource and subject-matter leader for CAMs and direct support staff. The position supports complex operational and employee matters, identifies trends and performance concerns, and collaborates with Regional Area Directors and Clinical, Nursing, Quality, People & Culture, and other departments to resolve issues and improve outcomes. It requires independent judgment, sound operational decisions, proactive risk identification, and appropriate escalation of significant concerns. Assignments may include more complex homes, individuals with higher support needs, additional locations, special projects, or organizational initiatives. The position oversees residential operations, quality and regulatory compliance, person-centered support, staff leadership and development, workforce planning, budgets and resources, stakeholder relationships, and continuous improvement. It manages staff across group homes and may provide operational support during staffing emergencies, including occasional shift coverage. The role works on-site at residential and program locations, travels frequently throughout Metro Atlanta, and may need to respond outside traditional business hours, including occasional evenings, weekends, and emergencies.

Requirements

High school diploma or GED.
Five or more years of progressive experience in human services, residential services, healthcare, social services, or a related field supporting individuals with IDD.
Two years of supervisory, management, or lead experience involving staff performance, scheduling, training, employee accountability, and/or residential operations.
Demonstrated experience managing or overseeing residential services, preferably group homes or community-based services for individuals with IDD.
Demonstrated experience interpreting and implementing organizational policies, regulatory requirements, and service standards.
Demonstrated experience addressing employee performance issues, conflict, staffing challenges, and other complex workplace situations.
Demonstrated experience reviewing documentation and identifying compliance, quality, or service-delivery concerns.
Ability to independently assess situations, make sound decisions, prioritize competing demands, and determine when escalation is appropriate.
Ability to communicate effectively with individuals, families, guardians, employees, providers, and organizational leadership.
Valid Georgia driver's license, reliable transportation, and ability to travel between assigned locations.
Ability to work on-site at residential and program locations and respond to operational needs outside traditional business hours, including occasional evenings, weekends, and emergencies.
Ability to meet the position's physical demands, including frequently standing, walking, reaching, and talking or hearing; occasionally sitting, handling objects, climbing or balancing, stooping, kneeling, crouching or crawling, and lifting or moving up to 50 pounds.
Ability to meet the stated vision requirements, including close, distance, and color vision, peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Associate or bachelor's degree in human services, social work, psychology, healthcare administration, public administration, or a related field.
Experience supporting group homes or community-based services for individuals with IDD.

Responsibilities

Oversee assigned group homes to maintain safe, stable, person-centered, and well-maintained residential environments.
Manage daily operations and ensure services comply with organizational policies, Individual Service Plans, DBHDD and Medicaid requirements, licensing requirements, and applicable regulations.
Identify and address operational risks, staffing concerns, service-delivery issues, and environmental concerns; provide leadership during disruptions, emergencies, and significant incidents.
Serve as a resource and escalation point for CAMs, Direct Support Professionals, and other residential staff; assist with operational planning, initiatives, and complex residential matters.
Provide interim oversight of additional locations when needed and participate in residential leadership meetings with timely operational updates.
Review required documentation and conduct quality and operational audits; develop or implement corrective actions when deficiencies are identified.
Monitor incidents, medication errors, missed services, staffing, complaints, injuries, hospitalizations, behavioral concerns, and other risk indicators; ensure concerns are investigated, documented, reported, and resolved on time.
Partner with Quality, Clinical, Nursing, and other departments on recurring compliance and service-delivery concerns; support audits, surveys, licensing reviews, and regulatory visits.
Advocate for individuals' rights, choices, independence, self-determination, and community participation; ensure services align with individual plans and needs.
Monitor progress toward individual goals and coordinate with families, guardians, case managers, healthcare providers, behavioral health professionals, nurses, clinicians, and other support-team members.
Resolve complex concerns involving individuals and stakeholders; communicate medical, behavioral, and other recommendations to staff and escalate changes in support needs.
Supervise, coach, develop, and hold residential staff and applicable CAMs accountable; establish performance expectations and address performance concerns in accordance with policy.
Mentor CAM I employees and emerging leaders; identify training needs and ensure required training and certifications are completed and maintained.
Participate in interviews, selection, onboarding, performance evaluations, corrective action, and termination decisions; support staff meetings and promote accountability, teamwork, respect, and person-centered service.
Develop staffing plans, review schedules, monitor coverage and workforce indicators, and develop strategies to reduce excessive overtime, agency utilization, and staffing disruptions.
Partner with People & Culture and Talent Acquisition on recruitment and retention; participate in workforce planning and respond to staffing emergencies, including occasional shift coverage when required.
Manage assigned residential budgets, monitor operational costs and variances, and identify efficiencies without compromising quality or outcomes.
Ensure organizational resources, equipment, vehicles, supplies, and residential property are appropriately maintained and used.
Represent the organization to individuals, families, guardians, community partners, and stakeholders; respond to complex concerns and foster professional relationships.
Promote community integration, employment opportunities, social engagement, and independent living skills.
Use operational data and trends to identify improvement opportunities; participate in projects, pilot programs, process-improvement initiatives, and special assignments.
Support implementation of new policies, systems, programs, and organizational initiatives and recommend improvements to operational practices.
Perform other duties as assigned.