Community Ambassador - Park East

Landmark Properties•Lubbock, TX

About The Position

The Community Ambassador is at the forefront of the community and delivers exceptional service to prospective and current residents to help maximize occupancy year over year. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and meets sales goals set by the Leasing & Marketing Manager and Community Manager. The Community Ambassador must communicate effectively, meet deadlines, and manage time efficiently. The position reports to the Community Manager and has no direct reports. Responsibilities include supporting leasing, marketing, and resident experience; handling day-to-day property operations; and participating in move-in, move-out, inspections, and trash-outs during Turn-related activities. The employee must comply with Fair Housing requirements, corporate procedures, government laws, and community policies. The work environment typically has a moderate noise level, and no travel is required. Evening and weekend hours may be required, including resident lockouts, and the employee must be available during summer and Turn period.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Ability to work evening and weekend hours, including resident lockouts as needed.
Availability to work during summer and Turn period.
Ability to perform the stated physical demands, including frequently standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing; required vision abilities include close, distance, and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

Enrollment in a bachelor's degree program in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.

Responsibilities

Understand the Housing Contract and related addendums and clearly communicate their information to prospective residents, residents, and guarantors.
Complete sales-closing tasks in accordance with LEASE Training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up on leads.
Help promote the community through social media and participation in on- and off-campus marketing events.
Assist with email and text campaigns using Entrata and TextUs.
Represent the community and Landmark Properties professionally.
Help maintain a positive community environment and encourage participation in Residence Life activities.
Help resolve resident concerns or conflicts by escalating them to the appropriate manager.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries promptly and professionally.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications.
Enforce community policies and procedures under the Housing Contract and report Housing Contract violations to the Community Manager.
Comply with corporate procedures and government laws relating to Fair Housing.
Participate in Turn-related activities, including move-in and move-out days, unit inspections, and trash-outs.