Community Advocate Pharmacy Technician

Symbria•Woodridge, IL

9d•Remote

About The Position

Symbria Rx Services is seeking a team-oriented Community Advocate Pharmacy Technician to support the health and wellness of seniors. The role provides consistent points of contact for community staff and helps develop customer relationships across the organization. The technician responds to incoming calls from nursing staff and doctors, addresses concerns and inquiries, and makes calls to clarify or obtain patient and prescription information. The position also communicates trends and opportunities for community training or education to management. This is a 100% remote position scheduled from 9:00 a.m. to 5:30 p.m., Monday through Friday, and every third weekend. The primary function is triaging calls and assisting callers. The technician processes prescriptions, documents correspondence and follow-up, and supports order verification and issue resolution while meeting productivity and quality standards.

Requirements

High school diploma or GED.
Pharmacy Technician license and certification (CPhT) as required by state requirements.
Long-term care pharmacy experience.
Experience with Frameworks and Docutrack.
New employees who do not already hold all required credentials must obtain state-required Pharmacy Technician licenses within 60 days of hire and national Pharmacy Technician certification within six months of hire.

Responsibilities

Triage calls and assist callers.
Contact physician offices as needed for refill authorization.
Contact clients as needed to verify orders.
Process new and refill prescriptions.
Open orders as needed; verify eligibility and proof, and input prescriptions while maintaining productivity and quality standards.
Document correspondence and follow up in the system.
Prepare audit sheets and provide feedback to the manager.
Forward incomplete or rejected prescriptions to the appropriate department for resolution and track their status in the system.
Answer incoming calls promptly and provide a high standard of customer service.
Communicate identified trends or opportunities for training and education in communities to management.