Communications Specialist

The Institute of Internal Auditors Inc • Lake Mary, FL

23h • Hybrid

About The Position

The Communications Specialist supports the development and execution of clear, consistent, and engaging communications for The Institute of Internal Auditors’ (IIA) certification programs. This role is responsible for producing high-quality content across multiple channels to enhance the candidate experience, support global stakeholders, and ensure accuracy and consistency across certification-related materials. Operating with moderate supervision, the Communications Specialist brings strong writing, editing, and organizational skills to deliver communications that align with The IIA’s brand, strategy, and global audience needs.

Requirements

• Demonstrated proficiency within the communications discipline
• Excellent writing, editing, and proofreading skills with strong attention to detail
• Demonstrated experience managing content across multiple channels and formats
• Strong organizational skills, including experience with version control and document management
• Self-motivated and resourceful, with the ability to manage multiple priorities
• Able to operate with moderate supervision and some decision-making latitude
• Strong collaboration skills and ability to work across teams
• Excellent written and verbal communication skills required
• Ability to clearly convey technical or complex information to diverse audiences
• Ability to apply basic mathematical concepts as needed for reporting and analysis
• Demonstrated problem-solving skills and resourcefulness
• Ability to analyze information, identify communication needs, and recommend effective solutions
• Capable of addressing non-routine issues using sound judgment and established practices
• Proficiency in Microsoft Office Suite, particularly PowerPoint
• Experience with collaboration tools such as Microsoft Teams and SharePoint
• Familiarity with design and content tools (e.g., Canva)
• Experience using survey tools (e.g., Google Forms)
• Comfort using AI tools to support content development and efficiency

Nice To Haves

• Experience supporting multilingual content or translation projects is a plus
• Prior experience in associations, certification programs, internal communications, or marketing environments preferred
• Multilingual capabilities are a plus

Responsibilities

• Develop, edit, and manage candidate-facing communications across multiple formats, including: Direct candidate emails and announcements, Social media content, blogs, and promotional messaging, Video scripts and podcast coordination
• Maintain and enhance website content to ensure clarity, accuracy, and alignment with current program offerings
• Support the development and maintenance of key certification documents, including: Candidate Handbook (including translations and version control), Certification Renewal Policy (including translations and version control)
• Create and refine PowerPoint presentations and supporting materials for internal and external stakeholders
• Coordinate with Marketing and other internal teams to develop communication assets and ensure consistent messaging
• Manage and track updates across communication materials, ensuring strong version control and alignment across platforms
• Support translation workflows and multilingual communication efforts in collaboration with other internal teams
• Contribute to continuous improvement of communication strategies and processes to enhance clarity, efficiency, and user experience
• Perform other duties as assigned to support the objectives of the Certification Department

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees