COMMUNICATIONS SPECIALIST

Mercy Flight Central Inc•Canandaigua, NY

30d

About The Position

Acts as the company’s first point of contact for emergency and non-emergency calls through telephone and radio communications; appropriately routes incoming calls; coordinates requests for service and provides relevant information to agencies; operates in a fast-paced environment to coordinate patient transports; works closely with aviation, clinical, maintenance and administrative staff to ensure transports are completed in a professional and efficient manner.

Requirements

Minimum one (1) year public safety communications experience (preferred)
Minimum one (1) year certification as EMT, EMD, or CFC (preferred).
Maintain proficiency and currency according to the standards of: Certified Flight Communicator (provided within 12 months of hire, recertify every three years after)
National Incident Management System (NIMS) ICS-100, and ICS-200. (provide certificates or complete after hire during orientation phase)
Variety of safety, compliance, OSHA and other job specific annually recurring education
Possess basic computer competency and keyboarding skills and be able to learn and utilize new software programs
Must be proficient with basic data entry
Must be able to multitask (simultaneous telephone / keyboarding / voice transmission skills)
Must have a general geographic knowledge and map reading skills
Must perform in a fast-paced environment presenting challenges that require quick thinking and response, multitasking for emergent and non-emergent telephone calls and transport requests
Must be able to work in an environment with minimal to moderate physical and psychological stressor
Must be able to sit for extended periods of time
Employee must be able to endure long periods using a computer, including extended periods viewing a computer screen and frequent typing
Due to the safety sensitive responsibilities - must be able to read, write, understand and fluently speak the English language
Must be able to sit for extended periods of time
Must be able to lift 10 pounds unaided

Responsibilities

Receives and routes all incoming calls for general business inquiries
Receives and coordinates all incoming requests for patient transports
Work closely with all departments to provide support functions for safe and efficient facilitation of patient transport services
Must professionally and efficiently interact with hospitals and EMS agencies for collection and transfer of vital information
Performs required communications and documentation duties per policy in support of flight operations
Must transmit clear, concise, and professional messaging over telephone, public address, and radio systems
Acts as a liaison between the caller and the transport team
Must maintain excellent working knowledge and adherence to company policies and procedures relating to communications and flight operations
Must perform accurate and timely flight following procedures
Must perform prompt completion of appropriate flight notifications and related documentation
Must maintain proper communication and tracking of all Company assets
Maintains contact with sending/receiving hospitals to relay medical reports, coordinate landings, take-offs, and patient related transport needs
Receives and relays medical information to/from the flight team members
Assists transport teams in identification of non-hospital landing sites
Documents all information pertaining to patient transport activities
Monitors and reports all hospital restrictions and safety alerts
Initiates and coordinates Emergency Response Plans (ERPs) as needed
Assists and coordinates with other flight programs when present in MFC service area
Participates in mandatory company Quality Management Program, including daily peer review processes
Participate in orientation training of new Communications Specialists
Performs secondary duty(ies) as assigned (eg. update and maintenance of phone and CAD systems, department specific education, 911 outreach, and others as needs are identified)
Ensure accurate and timely completion of instructions from management
Accurate and timely completion of assigned shift duties and responsibilities including general housekeeping and disinfecting of workspace
Must maintain proficiency and currency in accordance with company training programs
Must participate in mandatory shift briefings
Participates in committees, public relations functions, and educational opportunities as assigned
100% attendance at company and department meetings is expected
Must report to work on time and must have a minimum of ten (10) hours rest prior to the start of any scheduled shift
Outside employment is not discouraged, however employees may not work at another place of employment within the ten-hour pre-shift period