Communications Specialist

City of New York • New York, NY

8d • Onsite

About The Position

The Office of the Chief Medical Examiner (OCME) investigates cases of deaths within New York City that are due to criminal violence, accidents, suicide, sudden death in apparent health, unattended by a physician, in a correctional facility, or any suspicious or unusual manner. The core values of CARES (Commitment, Accountability, Resilience, Excellence, Service) guide our work and interactions. This position operates under the general direction of the Assistant Director of Communication Operations and specific supervision of a Communications Supervisor. The role involves receiving, screening, and assigning reported deaths, as well as triaging and deploying other incoming calls.

Requirements

• Authorization to work in the United States is required.
• A baccalaureate degree from an accredited college or university; or
• An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
• A satisfactory combination of education and experience.
• All candidates must possess a four-year high school diploma or its educational equivalent.
• Selected candidates will be required to provide a DNA sample by swabbing.
• This position has been identified as essential and may require 24-hour availability during emergency events.

Nice To Haves

• Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above.
• College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above.
• To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.
• To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Responsibilities

• Receive and facilitate the screening and assignment of reported deaths.
• Triage and deploy all other incoming calls as appropriate.
• Answer telephones and obtain vital information from law enforcement agencies, various medical facilities, funeral homes, hospital nursing homes, and the public.
• Accurately enter data into OCME's “Case Intake” computerized data-base system.
• Notify Medicolegal Investigators of their assigned cases and all pertinent information necessary for investigation.
• Provide all pertinent information necessary to the Medical Examiner Transport Team for case recovery.
• Provide all pertinent information necessary to agency staff to support high profile and/or emergency operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree