Communications Specialist

Association of Social Work Boards•Culpeper, VA

28d•Hybrid

About The Position

The Association of Social Work Boards (ASWB) provides support and services to the social work regulatory community to advance safe, competent, and ethical practices to strengthen public protection. The Public Relations and Communications Strategy team works to elevate the association's voice, build relationships with media outlets and industry partners, and position our leadership and members as trusted voices in the profession. The Communications Specialist supports the Public Relations and Communications Strategy team in advancing the association's visibility and reputation. This role focuses on assisting with the management of social media accounts, coordinating responses to general email inquiries, and assisting with email marketing and website content. This is a hybrid position, and preferred candidates will reside in Virginia, Washington, DC, and Maryland, and be able to commute to the office for in-person meetings and team activities a minimum of two days a month.

Requirements

Associate's degree; bachelor's degree in communications, journalism, public relations, or a related field, or equivalent professional experience preferred
1-3 years of experience in communications, event coordination, public relations, or a related role
Experience managing customer service correspondence and coordinating information across multiple departments
Strong organizational skills
Strong written communication skills
Attention to detail and quality assurance
Proofreading and editing competencies
Expert level skills in the Microsoft Office software suite
Willingness and ability to learn new computer software and adapt to department needs
Comfort working across internal teams and with external vendors

Nice To Haves

Familiarity with social media platforms, social media management software, email marketing software, web content management systems, and graphic design tools preferred

Responsibilities

Assist with and post content to ASWB's organic social media accounts under the direction of the Marketing and Content Strategy Senior Manager
Monitor comments and direct messages to ASWB's social media accounts, coordinating responses with PRCS team members and representatives from other ASWB departments as appropriate
Provide regular summaries of social media comments and messages to PRCS leadership and any related ASWB departments
Monitor performance of social media accounts and create periodic reports
Monitor ASWB's presence in media and social media and report to PRCS team members
Assist with the development and distribution of email marketing campaigns
Monitor performance of email marketing campaigns and create periodic reports
Monitor [email protected] email account daily, responding to questions and routing emails to PRCS team members and other ASWB departments as appropriate
Assist with the maintenance, organization, and updating of ASWB website content
Assist in the creation, cataloging, updating, and maintenance of ASWB digital publications
Interface with other ASWB departments to develop social media content that enhances and supports ASWB's customer service
Provide proofreading and other support for departmental projects
Provide administrative support for PRCS team members as needed
Assist with internal communications in coordination with other ASWB departments as needed