Communications Specialist

U.S. Bank•Minneapolis, MN

5d•$92,820 - $109,200•Hybrid

About The Position

U.S. Bank is seeking a Client Communication Specialist to develop, coordinate, and implement non-promotional communications that support business-line objectives. The role requires clear, accurate, on-brand writing focused on delivering a strong client experience, along with the ability to manage multiple fast-paced projects and tight deadlines. The specialist collaborates with subject matter experts, stakeholders, and internal partners to understand communication needs, build communication plans, and deliver customer-centric programs across multiple channels. The position leads projects with limited guidance, ensures communications are compliant with applicable laws, regulations, and bank policies, advises business-line leaders, communicates with senior management, and evaluates results to improve messaging. The role also uses tools and resources, including AI technologies, to strengthen strategies and efficiency, and adapts communication approaches as market conditions change. This role requires working from a U.S. Bank location three or more days per week. The listed pay range is $92,820 to $109,200; actual pay may vary by role location.

Requirements

Bachelor's degree or equivalent work experience.
Six or more years of related experience in marketing and marketing strategy, with a proven ability to deliver results.
Excellent writing, editing, and proofreading skills.
Strong organizational skills and attention to presentation and detail.
Ability to provide solutions and solve problems.
Agility in thinking and delivery.
Strong interpersonal and team-building skills.
Ability to work under tight deadlines while managing multiple projects.
Ability to thrive in a complex, fast-paced environment and adapt to changing market conditions.
Ability to work from a U.S. Bank location three or more days per week.

Nice To Haves

Experience developing direct client communications across channels such as email, postal mail, social media, and websites.
Experience recommending communication strategies and tactics to multifunctional teams in support of business goals and objectives.
Email marketing background.

Responsibilities

Collaborate with subject matter experts and key stakeholders to understand client communication needs and adapt responses through proactive discovery.
Develop, coordinate, and implement client communication plans that support business program objectives.
Lead projects with limited guidance and provide accurate, customer-centric, clear, branded, and compliant communications.
Use tools and resources, including AI technologies, to enhance communication strategies and improve efficiency.
Deliver customer-centric, multichannel communication programs to maximize client retention and engagement.
Partner internally to ensure communication programs comply with laws, regulations, and bank policies.
Provide communication resources, expertise, and guidance to business-line leaders.
Communicate effectively with senior management.
Complete projects on time and within budget as outlined in project plans.
Monitor changing market dynamics and collaborate with partners to test new approaches to client engagement and communication.
Evaluate and measure results to optimize messaging.

Benefits

Healthcare coverage, including medical, dental, and vision insurance.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.