Communications Specialist

TRINITY HEALTH • Minot, ND

23d • $17 - $25 • Onsite

About The Position

The Communications Specialist operates Trinity Health’s centralized telephone and communication systems, ensuring incoming and outgoing communications are handled promptly, accurately, and courteously. The role supports organizational functions by answering and routing calls, paging providers and personnel, initiating and coordinating emergency procedures, and monitoring alarms and security surveillance systems.

As a key point of contact for patients, staff, and the community, the Communications Specialist supports internal communication workflows and provides timely assistance. The role is part of a collaborative communications team and requires strong customer service, composure under pressure, and the ability to manage frequent interruptions while maintaining accuracy and professionalism.

Requirements

• Previous customer service skills required.
• Exceptional communication skills required.
• Excellent active listening skills.
• Excellent speaking voice.
• Computer skills.
• Good typing skills.
• Knowledge of basic office equipment, such as printers and fax machines.
• Flexibility required.
• Ability to work well under pressure.
• Ability to follow directions and guidelines.
• Exceptional organizational skills.
• High school diploma or equivalent preferred.

Nice To Haves

• Previous experience with multiline phones preferred.
• Microsoft Office experience preferred.

Responsibilities

• Answer and direct high volumes of incoming and outgoing calls using the centralized telephone system.
• Provide callers with information, transfer calls, and ensure smooth communication transitions throughout the organization.
• Page providers and personnel, initiate emergency procedures, and coordinate overhead paging according to established protocols and the nature of each situation.
• Monitor alarms, security cameras, and communication equipment, escalating issues to appropriate staff when necessary.
• Maintain awareness of communication guidelines, departmental procedures, and operator protocols to ensure consistent service quality.
• Work efficiently during frequent interruptions while maintaining accuracy, composure, and adherence to communication standards in high-pressure situations.

What This Job Offers

• Education Level: High school or GED