Communications Specialist

Del-Co Water Company•Delaware, OH

2d•Onsite

About The Position

The Communications Specialist coordinates and executes Del-Co Water’s communications activities and supports implementation of the organization’s overall communications strategy. Under general direction from the Director of Compliance & Communications, the position works independently on assigned projects, collaborates with departments throughout the organization, and supports leadership in maintaining consistent, timely, and professional communications. This is an individual-contributor position with no direct reports. The role covers content creation, website and social media management, member communications, community outreach, and approved communications campaigns. It is based at the Olentangy Campus in Delaware, Ohio, and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Occasional evening and weekend hours are required for events, public meetings, and outreach activities.

Requirements

Any combination of training and work experience that demonstrates the skills, knowledge, and abilities to perform the job duties successfully.
High school diploma or GED.
Three years of experience in communications, public relations, marketing, or a related field.
Experience drafting press releases and supporting relationships with the media.
Proficiency with Microsoft Office Suite, design tools, and digital marketing platforms.
Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
Strong problem-solving skills and the ability to identify communications needs and support initiatives aligned with organizational goals.
Creative approach to communications and ability to develop content for diverse audiences.
Knowledge of and experience with crisis communications planning and execution.
Excellent written, verbal, and interpersonal communication skills.
Ability to work independently, exercise sound judgment, and take ownership of projects.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Associate’s or bachelor’s degree in Communications, Marketing, Public Relations, Journalism, English, Public Administration, or a closely related field.
Experience in water utilities, municipal government, or environmental nonprofits.
Experience with photography, video production, or multimedia content creation.

Responsibilities

Support development and implementation of Del-Co Water’s communications strategy, including a proactive communications calendar across channels and audiences.
Maintain and apply Del-Co’s brand, visual identity standards, and messaging framework.
Monitor communications effectiveness using measurable metrics and member feedback, and identify opportunities and recommend improvements.
Assist in managing relationships with external communications vendors and partners.
Write, edit, and produce content for social media, digital newsletters, bill inserts, the website, and internal communications.
Develop member stories, employee spotlights, and community narratives, and translate technical topics into clear language for general audiences.
Develop presentations and support materials for leadership, board meetings, public forums, and events.
Coordinate and maintain digital communications, including social media, email marketing, and website content.
Support member enrollment in technology platforms through integrated digital campaigns and member education initiatives.
Serve as a point of contact for media inquiries, coordinate responses with leadership, and build relationships with local and regional media.
Draft and distribute press releases, media advisories, and statements, and manage media inquiries.
Support development and maintenance of Del-Co’s crisis communications plan.
Support the community engagement strategy, including planning and coordinating public meetings, member education events, school programs, and special events.
Represent Del-Co Water at community events, conferences, and public forums, as appropriate.
Build and maintain relationships with municipal partners, community organizations, and regional stakeholders.
Perform other duties as assigned.