Communications Specialist

Amerihealth Caritas•Southfield, MI

2d•Remote

About The Position

The Communications Specialist researches, writes, edits, and updates provider and/or member communications in support of health education, training, instruction, and outreach initiatives. The role helps develop and distribute print and electronic communications, policy documents, website content, and educational materials using plain language and ensuring alignment with company values and regulatory guidelines. The position is fully remote, but the Associate must reside in Michigan and be able to attend monthly meetings as needed at the Southfield, Michigan office. Availability is required during Eastern Standard Time hours, and reliable high-speed internet is required (minimum 50 Mbps download and 5 Mbps upload). Associates residing in states where reimbursement is required by contract, law, or regulation may submit eligible expenses for reimbursement.

Requirements

Bachelor’s degree in communication, marketing, English writing, or a related field.
Strong writing, editing, proofreading, and communication skills.
Knowledge of plain language, health literacy, and inclusive communication principles.
Understanding of ADA, Section 1557, and NCQA communication requirements.
Ability to develop culturally appropriate communications for diverse populations and individuals with limited English proficiency.
Strong attention to detail and ability to ensure accuracy and regulatory compliance.
Ability to collaborate effectively with legal, compliance, customer service, and other cross-functional teams.
Strong organizational and time-management skills, including the ability to manage multiple communication projects and deadlines.
Must reside in Michigan and be able to attend monthly meetings as needed in the Southfield, Michigan office.
Availability during Eastern Standard Time hours.
Reliable high-speed internet with a minimum of 50 Mbps download and 5 Mbps upload.

Nice To Haves

1 to 4 years of experience in communications or marketing.
Familiarity with Associated Press (AP) style or other publishing and journalistic guidelines.

Responsibilities

Assist in developing, writing, editing, and distributing print and electronic member/provider communications, policy documents, website content, and educational materials using plain language principles.
Ensure communications align with company values and regulatory guidelines.
Comply with industry standards and corporate communication policies.
Apply knowledge of federal and state regulations, including Section 1557 and Americans with Disabilities Act requirements, when creating communication materials.
Understand contractual requirements and NCQA standards to help ensure member/provider communications are compliant.
Assist with cultural reviews to ensure messaging is relevant and resonates with diverse cultural backgrounds.
Ensure print and electronic communications are culturally appropriate and understandable to people with limited health literacy or limited English proficiency.
Stay informed about industry trends and best practices in inclusive communications and regulatory requirements.
Support implementation of internal and external communication strategies for company initiatives, programs, and campaigns.
Collaborate with legal, compliance, and customer support services teams to align messaging with corporate and inclusivity goals.