Communications Specialist
Bay County Sheriff's Office•Bay County Sheriff's Office, FL
•Onsite
About The Position
This position performs essential civilian services for a full-service law enforcement agency and is responsible for answering emergency and nonemergency calls, dispatching deputies, processing deputy requests, and providing support to first responders during emergency situations. The ideal candidate must be able to handle high-pressure situations, communicate clearly and effectively, and maintain professionalism at all times. Must be willing to serve the community with professionalism, integrity, and compassion.
Requirements
- Minimum 18 years of age or older.
- Graduation from high school or possession of an accredited equivalency diploma.
- Ability to work shifts, including nights, weekends, and holidays.
- Must be able to type 35 words per minute.
- Be of good moral character.
Nice To Haves
- Knowledge of local geography, roads, and landmarks
- Ability to read and comprehend maps
Responsibilities
- Answer 911 emergency and non-emergency calls from the public.
- Dispatch first responders to the appropriate location.
- Ability to accurately and efficiently gather critical information from callers, including the nature of the emergency, location, and any other relevant details and accurately enter the information into the computer for responders.
- Operate radio equipment to communicate with first responders in the field.
- Monitor and maintain accurate records of emergency calls and dispatches.
- Provide emergency medical instructions to callers as needed until first responders arrive.
- Maintain a calm and professional demeanor in stressful and potentially dangerous situations.
- Coordinate with other public safety agencies and departments.
- Assist in handling of routine administrative tasks related to dispatch operations.
- Participate in regular training and certification updates as required by the department.
- Monitor radio transmissions required radio channels, respond to requests made over said frequencies, and maintain appropriate documentation of actions.
- Ability to establish and maintain an effective and professional working relationship with fellow employees.
- Utilize and monitor Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) terminal.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
