Communications Specialist - all shifts available!!!
About The Position
Accurate Courier Services is seeking a dependable, detail-oriented Communications Specialist for its National Customer Communication Department in Cincinnati. This role is crucial for supporting healthcare organizations with time-sensitive and critical medical courier services. The Communications team acts as the central link between clients, drivers, and Operations, ensuring accurate order entry, close monitoring, and successful delivery completion. This fast-paced position requires managing multiple priorities, attention to detail, problem-solving skills, and the ability to remain calm under pressure. Team members are cross-trained in customer communication, quality assurance, and dispatch coordination, working collaboratively to identify and resolve potential issues.
Requirements
- High school diploma or GED
- At least 1 year of customer service, dispatch, logistics, call center, or similar experience preferred
- Strong verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask and manage multiple priorities at once
- Ability to problem-solve and make decisions in real time
- Comfortable working in a fast-paced environment where priorities can change quickly
- Comfortable using computers and learning new software and systems
- Basic Microsoft Excel knowledge
- Dependable with consistent attendance and punctuality
- Comfortable working independently and as part of a team
- Willingness to work overtime when needed
Nice To Haves
- Previous medical courier or dispatch experience is helpful, but not required.
- Dependable, curious, willing to learn, and capable of using good judgment.
Responsibilities
- Answer incoming client and driver calls, enter orders, and provide delivery updates
- Review and process routed and on-demand delivery orders
- Complete Quality Assurance checks to identify missing, incorrect, or incomplete information
- Monitor active routes and deliveries for delays, missed stops, or potential service issues
- Assign and coordinate on-demand orders with drivers based on location, availability, timing, and delivery requirements
- Communicate directly with drivers regarding assignments, pickups, deliveries, delays, and service issues
- Identify potential problems early and take appropriate action to help keep deliveries on track
- Investigate delivery issues and gather the information needed to resolve them
- Coordinate with Operations and other team members when additional support or escalation is needed
- Handle client concerns professionally and escalate issues when appropriate
- Assist with service recovery when a delivery does not go as planned
- Maintain accurate documentation of customer, driver, order, and delivery information
- Follow established procedures while using good judgment when unexpected situations arise
- Communicate clearly and professionally with clients, drivers, coworkers, and Operations teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
