Communications Specialist | Careflight

Avera•Sioux Falls, SD

29d•Onsite

About The Position

Responsible for receiving and coordinating transport requests for Avera Careflight from multiple sources for both ground and air medical transport. The Communication Specialist is responsible for tracking all air medical and ground transports for Avera Careflight in accordance with FAA Safety and CAMTS accreditation standards. The Communication Specialist must effectively communicate with air medical crews, requesting and receiving agencies and entities, incoming aircraft, and ground transport service providers through a variety of modes such as radio, telephone, and pertinent messaging applications.

Requirements

Must be able to work the hours specified.
Must have visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
High School or GED Equivalent
Certified Flight Communicator - International Association of Medical Transport Communication Specialists (IAMTCS) within 2 Years or Certified Flight Communicator (CFC) - CommLink within 2 Years

Nice To Haves

EMT or EMD experience
Previous experience in medical field
General knowledge of codes, ordinances, regulations, geography and public safety procedures

Responsibilities

Achieves and maintains a working knowledge of the EMS system and map reading, is able to follow emergency procedures for aircraft when applicable.
Achieves and maintains knowledge of all pertinent flight and ground transport policies, procedures and SOP’s.
Is responsible for activating all crews for flights, coordinating ground, and any additional services as needed to complete patient transport and care.
Maintains communication with medical crew to assure effective utilization of services according to policy, procedures and SOP’s.
Provides accurate ETE of transport team to requesting and receiving facilities/agencies.
Triages incoming calls and re-appropriates transports according to policy.
Assures accurate documentation within the CAD system in accordance with FAA and CAMTS standards.
Follows established policy of flight and ground transport monitoring, and initiating emergency procedures if necessary per policy.
Maintains a working knowledge of communication equipment and applications.
Requests services as directed such as social services and pastoral care.
Notify appropriate departments of patient disposition; assemble and prepare appropriate charts and forms.
Must comply with all duties and responsibilities of a Flight Locator/Communication specialist per MRIS, L.L.C General Operations Manual