Communications Specialist
About The Position
The Communications Specialist provides telephone assistance to team members, patients, physicians, and the general public in a timely and professional manner. The specialist maintains physician call schedules, out-of-hospital personnel lists, administrative call lists, and other lists used by hospital personnel to contact people or services. The role also responds to emergent calls quickly and efficiently, following established paging protocols. The position is located in Peoria, Illinois and works four 10-hour shifts from 8:00 p.m. to 6:30 a.m., including every other weekend and holiday. This is a third-shift hourly position. Expected pay is $17.00–$18.89 per hour; actual pay is determined by experience, skills, and internal equity.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem-solving skills, with attention to detail.
Nice To Haves
- One year of clerical work experience.
- Experience in telephone or switchboard operations.
- One year of experience in a healthcare-related phone system operation.
Responsibilities
- Provide timely, professional telephone assistance to team members, patients, physicians, and the general public.
- Maintain physician call schedules, out-of-hospital personnel lists, administrative call lists, and other contact lists used by hospital personnel.
- Respond to emergent calls quickly and efficiently, following outlined protocols to page.
Benefits
- Comprehensive total rewards package, including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
