Communications & Social Media Coordinator

Hope The Mission • Los Angeles, CA

14h • $0 - $70,304 • Onsite

About The Position

The Communications Coordinator plays a crucial role in ensuring that Hope the Mission (HTM) effectively communicates its mission to prevent, reduce, and eliminate poverty, hunger, and homelessness. This role manages communication across various channels, including newsletters, social media, the website, and press outreach, to maintain clear and consistent messaging. The Coordinator builds relationships with the media, supports events, and tracks communication performance. They also contribute to internal communication and provide guidance to leadership during critical situations. By translating HTM's work into clear messages, the Coordinator aims to build trust, increase engagement, and secure the support necessary for the organization's mission.

Requirements

• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Proficiency in digital communication tools and platforms, including social media, content management systems, and analytics tools.
• Creative thinking with the ability to develop innovative communication strategies and campaigns.
• Excellent written and verbal communication skills with the ability to tailor messaging for different audiences.
• Proven experience (3+ years) in communication, public relations, or related roles, preferably in an industry relevant to the company.
• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field.
• Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
• Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

Nice To Haves

• Experience in crisis communication and media training is highly desirable.
• Experience in crisis communication and media training.

Responsibilities

• Develop and execute an annual communications strategy with defined goals, timelines, and performance metrics that align with organizational priorities and strengthen brand visibility.
• Produce and manage a consistent content calendar, delivering high-quality communications (e.g., newsletters, press releases, social media posts, and website updates) on a regular schedule (e.g., weekly, monthly, quarterly).
• Build and maintain active media relationships by conducting regular outreach, responding to press inquiries within established timeframes, and coordinating a set number of media opportunities or press events annually.
• Partner with internal departments to ensure all external and internal communications are aligned, accurate, and reflect consistent organizational messaging and brand standards.
• Track, analyze, and report on key communication metrics (e.g., engagement rates, media mentions, website traffic) on a monthly or quarterly basis, using data to adjust strategies and improve performance.
• Provide timely and strategic communication guidance to senior leadership, including developing messaging for high-impact situations and supporting crisis response efforts as needed.
• Plan and execute internal communication efforts (e.g., staff updates, announcements, campaigns) to ensure employees are informed, with measurable engagement such as open rates or participation levels.
• Manage and grow social media presence by maintaining active accounts, increasing engagement metrics, and ensuring all content aligns with the overall communications strategy.
• Stay informed on industry trends and best practices, and apply new tools or approaches to improve communication effectiveness and reach.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level