Communications Operator - Communications

CHRISTUS Health•Lake Charles, LA

About The Position

Communications Operators answer calls from outside and inside the hospital and connect callers to departments, nurses’ stations, and rooms. They assist patients, physicians, and administrative staff with long-distance calls and page physicians, nurses, and other employees upon request. Operators page alert and disaster codes calmly and courteously. The role also includes clerical and reporting tasks, maintaining communication-related equipment and alarms, and ensuring timely distribution of hospital census and telephone usage and management reports. Operators are expected to support the hospital’s mission, protect confidential information, communicate respectfully, work effectively with others, and use hospital resources responsibly.

Requirements

Ability to follow written or verbal directions.
Ability to work effectively with others in a professional manner.
Ability to maintain confidential information in all hospital settings.
High school diploma or equivalent years of experience preferred.
1–3 years of experience preferred.

Nice To Haves

High school diploma or equivalent years of experience.
1–3 years of experience.

Responsibilities

Answer calls from outside and inside the hospital and extend calls to departments, nurses’ stations, and rooms.
Assist patients, physicians, and administrative staff with dialing long-distance calls.
Page physicians, nurses, and other employees upon request.
Page alert and disaster codes in a calm and courteous manner.
Perform clerical duties and other related tasks.
Request office supplies as needed within budget guidelines.
Prepare and distribute various reports.
Ensure the hospital census is prepared accurately and distributed promptly by the night shift switchboard operator.
Ensure telephone usage and management reports are printed, burst, and distributed promptly.
Monitor and ensure the working order of miscellaneous equipment and alarms.
Regularly check and maintain the fire alarm, PA system, emergency radios, and CB.
Re-program the in-house beeper system as needed following a power failure.
Maintain confidential information in all hospital settings.
Demonstrate support for the hospital’s mission and contribute positively to the organization’s cultural climate.
Communicate ideas verbally and in writing in a positive, value-sensitive, and respectful manner.
Use hospital resources responsibly and remain aware of one’s impact on others.