Communications Operator
About The Position
The Communications Operator is responsible for responding to and operating multi-function workstations, paging systems, emergency hotlines, and alarm devices. This role serves as a critical communication link between personnel, patients, and caregivers in various medical and non-medical situations. The operator will maintain knowledge of department policies, procedures, and personnel information, and arrange for the repair of communication equipment. This is a part-time position with 24 hours per week, involving a rotating holiday schedule. The role requires excellent verbal communication skills and the flexibility to work weekends, holidays, and varied shifts. The operator will be exposed to a normal office environment and must be able to handle stressful situations daily.
Requirements
- Excellent verbal communication skills essential.
- Flexibility to work weekends and holidays and, occasionally, a variety of shifts.
- Must sit approximately 90 percent of the workday.
- Ability to lift up to 20 lbs. on occasion.
- Must be able to handle stressful situations daily regarding the number and nature of calls received at the Medical Center.
- Exposed to a normal office environment.
- Operates all equipment necessary to perform the job.
Responsibilities
- Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
- Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.
- Provides and arranges for the repair of pocket pagers, patient room telephones, and "special needs" patient telephones.
- Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
