Communications Operator

CommonSpirit Health • London, KY

4d • Onsite

About The Position

The Communications Operator performs switchboard duties, including answering incoming calls, paging physicians and hospital personnel, and forwarding messages. The role authorizes long-distance telephone calls according to established procedures, responds quickly and accurately to emergency signals and requests to announce hospital distress codes, and follows the appropriate procedures for emergency situations. The operator also makes routine announcements, maintains current on-call listings and contacts teams needed for emergencies, and distributes replacement pagers and batteries while contacting the appropriate parties about pager malfunctions.

The position also supports clear and timely communication across channels by managing communication platforms, drafting content, operating systems, monitoring communication effectiveness, and supporting campaigns. Success requires strong written and verbal communication, technical proficiency, attention to detail, adaptability, and proactivity.

Requirements

• High school graduate with general studies, or a GED with general studies.
• Exceptional written and verbal communication skills.
• Technical proficiency with tools and systems.
• Meticulous attention to detail, adaptability, and proactivity.

Nice To Haves

• Experience working in a hospital setting.
• Six months to one year of switchboard operator experience.

Responsibilities

• Complete incoming calls, page physicians and hospital personnel, and forward messages.
• Authorize long-distance telephone calls in accordance with established procedures.
• Respond quickly and accurately to incoming emergency signals and requests to announce hospital distress codes.
• Know and follow appropriate procedures related to emergency situations.
• Make necessary daily announcements according to standard procedures.
• Maintain a current on-call listing and place calls to locate teams needed for emergencies.
• Distribute replacement pagers and batteries and contact appropriate parties about pager malfunctions.
• Manage communication platforms, draft content, and operate systems to support timely information dissemination.
• Monitor communication effectiveness and support campaigns to enhance messaging and reach.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED