Communications Operator

Saint Francis Healthcare System•Cape Girardeau, MO

About The Position

The Communications Operator is the primary telephone contact for the public and hospital departments during routine and emergency situations. The operator answers multiple phone lines, processes requests for patient locations and physician information, transfers calls, performs overhead paging and beeper activation, gives patients dialing instructions, and places off-campus calls for physicians on request. The operator assesses the seriousness of issues and incidents and takes further action when needed. The communications department functions as an emergency communications command center. The operator documents emergency codes and incidents according to established protocols, monitors surveillance cameras and inclement weather, and takes appropriate action when emergency alarms are activated. The department supports Security and works with emergency codes and drills, alarm tests, hospital lockdowns, and visitor location. It is also the central contact point upon patient expirations, maintains the security of lower-level pathology, coordinates transportation, provides after-hours contact for departments such as home health and hospice, and supports the cardiology cath team's emergency notification and call-back process.

Requirements

High school diploma or general studies required.
1–2 years of Microsoft Office experience required.

Nice To Haves

1–2 years of customer service experience.
1–2 years of switchboard or high-volume calls experience.
1–2 years of overhead PA system experience.
1–2 years of medical terminology experience.

Responsibilities

Serve as the primary telephone contact for the public and hospital departments in routine and emergency situations.
Answer multiple phone lines and process requests for patient locations and physician information.
Transfer calls, perform overhead paging and beeper activation, provide dialing instructions to patients, and place off-campus calls for physicians upon request.
Assess the seriousness of issues and incidents and take further action when necessary.
Document emergency codes and incidents according to established protocols.
Monitor surveillance cameras and inclement weather, and initiate appropriate actions when emergency alarms are activated.
Provide base communication and support for Security in connection with emergency codes and drills, alarm tests, hospital lockdowns, and visitor location.
Serve as the central point of contact upon patient expirations, maintain the security of lower-level pathology, and coordinate transportation.
Provide after-hours contact for departments including home health and hospice nurses.
Support the cardiology cath team's emergency notification and call-back process.

Benefits

Comprehensive and affordable medical, prescription, dental, and vision coverage, available on the first of the month after hire date.
Saint Francis Medical Services Discount.
Earned Time Off (ETO) based on relevant years of work history, combining vacation, sick time, holidays, and personal days.
Retirement benefits with immediate matching.
Education assistance of up to $5,000 per calendar year for colleagues with one year of service, after graduation.
Benefit support through Health Advocate.
Employee Assistance Program.
Flexible Spending Accounts.
Identity Theft Protection.
Pet Insurance.
Earned Wage Access.