Communications Operations Specialist

Scout Motors • Charlotte, NC

25d • Onsite

About The Position

As the Communications Operations Specialist at Scout Motors, you will be instrumental in reimagining the iconic Scout brand and disrupting the American pickup truck and rugged SUV marketplace. Reporting to the Head of Communications, you will design and manage the tools, calendars, processes, and workflows that ensure the Communications team and its initiatives run efficiently and consistently. This role is crucial for supporting both internal and external communications by coordinating intake, approvals, publishing schedules, asset management, reporting, vendor support, and cross-functional execution. You will collaborate regularly with teams such as Legal, Finance, Purchasing, and Integrity and Compliance to support cross-functional initiatives and develop and implement clear, scalable, and repeatable processes.

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field.
• 4+ years of experience in communications, communications operations, project coordination or management, marketing operations, or a related role.
• Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, including the ability to create clear process documentation and stakeholder updates.
• Experience with editorial planning, approval workflows, and content publishing processes.
• Proficiency with Microsoft 365 tools and familiarity with collaboration, project management, and content management platforms.
• Strong attention to detail and ability to maintain accuracy in fast-paced, high-visibility work.
• Ability to work effectively across teams, influence without direct authority, and build strong working relationships.
• Experience using metrics and reporting to evaluate performance and improve operational efficiency.
• Integrity, curiosity, resourcefulness, positive attitude, and a growth mindset.
• Comfort with change and flexibility in a fast-paced, high-growth environment.
• Collaborative approach to achieve ambitious goals.

Nice To Haves

• Experience supporting internal communications, executive communications, or corporate communications programs.
• Familiarity with intranet publishing, email communications platforms, analytics dashboards, and digital asset management tools.
• Experience working with external vendors, creative agencies, freelancers, or production partners.
• Knowledge of communications measurement, audience segmentation, and basic change management principles.
• Experience in a matrixed or fast-moving corporate environment.

Responsibilities

• Design and manage communications intake, project tracking, timelines, and workflow processes from request through delivery.
• Maintain editorial and publishing calendars across channels, ensuring deadlines, approvals, and dependencies are met.
• Serve as the administrator for the Communications team’s collaboration space.
• Ensure communications materials align with brand guidelines, governance standards, and organizational policies.
• Support content production and distribution for newsletters, intranet updates, announcements, presentations, town halls, and campaign materials.
• Coordinate cross-functional reviews with stakeholders such as leadership, Legal, HR, Marketing, Customer Support, and agency partners.
• Work shoulder-to-shoulder with members of Legal, Finance, Purchasing, and Integrity and Compliance to support cross-functional initiatives and develop and run clear, scalable, repeatable processes.
• Administer communications tools and platforms, including content management systems, intranet tools, email platforms, and collaboration software.
• Establish and maintain standards, templates, approval processes, and documentation to improve quality, consistency, and speed of content creation, routing, and approval.
• Track key communications metrics and prepare regular reports on channel performance, engagement, and operational effectiveness.
• Monitor budgets, invoices, purchase orders, and vendor relationships related to communications projects and platforms.
• Identify process gaps and recommend improvements that streamline execution, reduce risk, and improve stakeholder experience.
• Provide logistical and operational support for meetings, workshops, events, town halls, and other communications moments as needed.
• Serve as the point of contact for communications operations questions, requests, and escalation support.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level