Communications Operations Associate

Partners Capital•Boston, MA

2d•$75,000 - $90,000•Hybrid

About The Position

The Communications Operations Associate is the operational backbone of our integrated Communications & Marketing Team. This role owns the full lifecycle of inbound communications and marketing requests while maintaining the systems, dashboards, and documentation that keep the team running efficiently. This role will partner closely with the Global Head of Communications on initiatives focused on improving operational efficiency, enhancing processes, and leveraging technology to help scale and optimize the Communications & Marketing function. This is a high-volume, process-driven role ideal for someone who thrives on structure, takes pride in accuracy, and builds credibility through reliable follow-through. The successful candidate will bring sharp organizational skills, sound judgment in applying scope and compliance policies, and the communication skills to manage stakeholder expectations with professionalism and consistency. This role offers broad exposure across the firm and a clear path to deepening expertise in communications and marketing operations within a global business environment.

Requirements

2–5 years of experience in a marketing operations, marketing coordinator, business operations, project management, or communications coordination role.
Demonstrated ability to manage high volumes of concurrent requests or projects with accuracy and professionalism
Prior experience coordinating projects, with the ability to manage timelines, cross-functional collaboration, and ensure timely execution of key deliverables
Strong written communication skills — able to produce clear, professional stakeholder updates and policy-based responses
Sound judgment to apply scope and compliance policies accurately, including the confidence to professionally decline or redirect requests that fall outside defined parameters
Detail-oriented and organized; experience using task management platforms such as Asana, Monday.com, Workfront, or similar
Strong command of Microsoft Excel and PowerPoint
Experience with CRM or marketing platforms such as DealCloud, Salesforce, or similar
Comfort working within defined processes and systems; not reliant on creative latitude to perform well
Ability to work collaboratively, resourcefully, and with a calm, solutions-oriented approach
Degree in Marketing, Communications, Business, or a related field a plus

Nice To Haves

Experience in financial services, professional services, or another regulated industry
Familiarity with marketing compliance considerations (e.g., SEC/FINRA advertising guidelines) or demonstrated ability to learn quickly
Experience working with LinkedIn and WordPress
AI capabilities to drive efficiencies and improve project management tracking
Familiarity with SEO/GEO or willingness to learn to support digital optimization
Background in agency traffic coordination, shared services, or internal creative operations
Experience working in a matrixed organization with multiple internal stakeholder types

Responsibilities

Serve as the primary point of contact for team project management and facilitate inbound requests to confirm receipt and set clear expectations with requestors promptly
Track accurate status records for all open requests in Notion; build and manage dashboards that provide visibility into request volume and key KPIs for reporting
Anticipate operational bottlenecks and identify potential solutions to drive efficiency
Optimize marketing tech stack (including DealCloud Dispatch) and track campaign performance
Maintain project timelines, templates, recaps, and reporting dashboards (monthly, quarterly, and annual)
Support website (WordPress) maintenance and overall coordination with digital vendors
Execute email campaigns via DealCloud Dispatch and event management using platforms such as Cvent
Review requests and final deliverables to ensure compliance with local jurisdictions; coordinate with Compliance on reviews and RedOak submission management
Support vendor and subscription management, including contract tracking, invoicing, renewals, and related coordinator
Monitor and identify opportunities to onboard new solutions, processes, or expanded tool capabilities to drive efficiency
Partner closely with the Global Head of Communications to support and manage priorities, team operations, and tracking key business initiatives
Coordinate meetings, scheduling, and follow-up; support other needs across the team as necessary
Own and maintain the firmwide Communications resources SharePoint repository
Provide consistent, professional status updates throughout the lifecycle of each request; manage stakeholder expectations when timelines shift or requests require redirection
Collaborate with Finance and IT to track budgets and platform updates; coordinate contract reviews and other legal documentation processing with Legal & Compliance
Represent the marketing team professionally in all written and verbal communication.
Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team.
Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels.

Benefits

professional development and career progression opportunities
competitive compensation
exceptional benefits
flexible “results-focused” working model
medical, dental, and vision insurance
short and long-term disability insurance
life insurance
flexible spending accounts
commuter benefits
paid time off
401(k) plan with employer matching
global philanthropy via a charity program and volunteer day
wellness and social events
support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.