Communications Officer (Part Time)

MCCC•Fairmont, MN

13d•Onsite

About The Position

Martin County is currently accepting applications for a part-time Communications Officer! The Communications Officer receives information requiring law enforcement, fire and/or medical responses and disseminates information via radio and/or phone to proper emergency or non-emergency services and is responsible for carrying out the directives of the Sheriff by organizing, directing, planning and coordinating the operations of the Martin County communications system and use of the law enforcement records system. Shift and hours may vary based on department needs.

Requirements

High School diploma or GED
Less than one year of recent progressive experience along with the skills, knowledge and abilities required; or equivalent combined education and experience.
Valid Driver’s License
General knowledge of the geography of Martin County, including roads, streets and location of various landmarks in the County.
Comprehensive knowledge of principals, techniques and practices of the public safety communications system.
Must have demonstrated ability of tact, courtesy, good character and good judgment.
Must be able to work effectively without close supervision.
A working knowledge of processes and operating requirements of the communication system and multiple computer environments.
Demonstrated ability to react quickly and calmly in emergencies.
Established ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers.
Ability to recall numerous details and essential information.
General knowledge of law enforcement, fire and EMS operations.
Working knowledge of the functions, resources and activities of city and county departments with relation to law enforcement, fire and EMS operation.
Comprehensive skills in planning, organizing, coordinating and directing the overall program of communication operations.
Ability to effectively communicate orally and in writing and to establish and maintain effective working relationships with superiors, subordinates, emergency service providers, other county and city staff and the general public.
Considerable knowledge of modern office equipment, practices and procedures including a computer and other basic office equipment.
Software skills, including excellent typing skills, and the ability to use Microsoft Office products including but not limited to Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Other combinations of education and experience could provide necessary knowledge, skills and abilities to perform this job.

Responsibilities

Provide initial contact for public safety calls, 911 emergency lines, administrative lines, administrative lines and radio traffic and determining priorities of calls and dispatch appropriate personnel including law enforcement, fire, rescue, ambulance/or air ambulance.
Know how to answer questions on a wide variety of topics or how to refer the calls.
Handle angry, difficult, hysterical or uncooperative callers in a professional manner.
Must be able to remain calm in an atmosphere of ever-changing priorities and periods of high stress.
Dispatching all emergency vehicles including law enforcement, fire, rescue, ambulance/or air ambulance.
Operate radio console receiving and transmitting messages.
Responding to all law enforcement, fire department, and EMS radio traffic.
Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
Continually perform at a high level of mental stability and professionalism.
Perform multiple tasks simultaneously within critical time constraints and under the pressure of emergency conditions.
Performs work on various computer systems, databases, and mapping software and other applications for data entry and information retrieval.
Works rotating shift work during the days, evenings, nights, weekends, and holidays, and must be available to work extended shifts and be subject to emergency callout(s).
Receives and broadcasts emergency weather information.
Communicate clearly and concisely and relaying details accurately.
Running the state computer for law enforcement, looking up driving records, license plates, criminal histories, and other records including knowledge of where to find Order for Protections, Harassment Restraining Orders, and DANCO’s.
Checking warrants on individuals for officers and jailers, entering warrants, stolen vehicles and other stolen property, and missing persons, etc.
Contact on-call human service worker, off duty officers and business key holders after business hours.
Assists in training of new hires.
Finds addresses and phone numbers for law enforcement.
Maintains court documents within the Sheriff’s Office Records System.
Participates in continuing education and training sessions on appraisal methods, law changes, computer skills and other related matters.
Ensures required certification and licensure credentials remain valid.
Performs other work-related duties as required.