Communications Clerk, Part Time

Acacia Creek • Union City, CA

2d • $19 - $20 • Onsite

About The Position

The Communications Clerk is responsible for projecting a professional appearance and maintaining a professional workspace. This role involves monitoring safety devices, greeting and directing visitors, handling incoming and outgoing calls, recording messages, and maintaining office supplies. The position requires knowledge of emergency procedures and maintaining various logs and listings. Additionally, the Communications Clerk handles mail and deliveries, manages keys and resident status logs, and communicates constructively with team members and residents. This role also involves generating brochure requests, assisting administration with administrative duties, performing general office duties during low volume periods, and managing cash boxes, meal tickets, and postage collections. The role also includes generating POS receipts and performing month-end closing of the POS system.

Requirements

• 1 year experience on Multi-line Telephone Console (preferable but not required).
• Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programs.
• Skilled in building relationships with residents, Team Members, and family members.
• Must be able to work under stress and to relate to aging persons.
• Must have a pleasant disposition at all times.
• Awareness of “Concierge Services”.
• High School Diploma or equivalent

Nice To Haves

• 1 year experience on Multi-line Telephone Console

Responsibilities

• Project a professional appearance and maintain a professional workspace.
• Monitor safety devices, including fire monitoring equipment, boiler, and smoke detector alarms, and respond to alarms by contacting appropriate personnel.
• Greet and direct visitors in a friendly and helpful manner.
• Answer all incoming calls to the Acacia Creek standard.
• Direct incoming calls and messages to appropriate staff or resident.
• Assist residents with outgoing calls.
• Demonstrate multi-tasking abilities in telephone operation.
• Record accurate messages.
• Maintain office supplies.
• Understand role in emergency situations.
• Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, and key personnel.
• Label newspapers for residents and staff for daily distribution.
• Assist in general clerical and administrative functions as required.
• Provide back-up support to Supervisor when needed.
• Receive, coordinate, and distribute all mail and deliveries.
• Maintain pertinent key and residents’ status logs, issue keys according to established procedures, and maintain accountability for keys.
• Communicate constructively in a respectful manner with team members and residents.
• Work as a problem-solver in a solution-oriented manner.
• Demonstrate reliability by consistently following through with commitments effectively.
• Initiate a Notification of Temporary Absence form for residents who wish to leave the community overnight.
• Report equipment malfunctions and breakdowns as soon as possible.
• Remain at the Communication Center until relief for breaks, meal periods, and end of shift arrives.
• Maintain a good working relationship with co-workers.
• Provide back-up support for other departments as appropriate.
• Attend work regularly.
• Generate brochure requests from emails and inquiry tracking forms.
• Assist Administration with administrative duties.
• Perform general office duties during low volume periods, including sorting, collating, copying, and data entry.
• Maintain cash boxes (4).
• Sell meal tickets to Team Members and provide volunteers with meal tickets.
• Collect cash for postage for outgoing mail.
• Collect cash when making copies for residents.
• Maintain petty cash.
• Update Cash Logs for Petty Cash, Lunch, and Postage.
• Generate POS receipts and perform month-end closing of POS.
• Perform Administration Financial Management duties.

Benefits

• A work environment focused on teamwork and support for excellent care
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED