Communications & Membership Manager, CSRO

EDI•Milwaukee, WI

26d•Hybrid

About The Position

The Communications & Membership Manager supports the Coalition of State Rheumatology Organizations (CSRO), working closely with the Executive Director to develop and implement the organization’s communications plan and promote effective membership engagement. The role also supports activities tied to the association’s strategic plan, manages its website and social media platforms, provides committee support as assigned, and oversees membership activities. The position manages CSRO communications across email, web, social media, and print; coordinates promotional materials and marketing for conferences, member meetings, and board meetings; and develops online resources for virtual meetings. The manager serves as staff liaison to the Membership Committee, coordinates member-engagement strategies, oversees virtual events in collaboration with the Administrative Meeting Manager, and manages membership renewals, records, databases, and directories. The role assists the Executive Director with implementation of the Board-developed Strategic Plan and performs other duties as assigned. This is a full-time role based in the company’s downtown Milwaukee office. At least two onsite days per week are required, including Wednesday. Travel is approximately two to three weeks per year, and early morning, evening, or weekend work may be required to meet client needs.

Requirements

Experience in communications, design, and computer proficiency desired.
Detail-oriented, with outstanding organizational and critical-thinking skills.
Exceptional written and verbal communication skills, with an emphasis on a high level of customer service.
Demonstrated ability to work independently and in a small-team environment.
Ability to prioritize varied assignments and handle multiple projects.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Ability to meet client needs that may require early morning, evening, or weekend work.
Ability to travel approximately two to three weeks per year, including some evenings and weekends.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage CSRO communications, including branding guidelines and key messages, emails and action alerts, website content and structure, social media, and print materials.
Develop materials and coordinate promotion for the Fellows Conference, Advocacy Conference, state society member meetings, and board meetings.
Create, implement, and analyze meeting marketing strategies.
Oversee creation and layout of promotional materials, including conference websites, programs, broadcast emails, and print and web advertising.
Develop webpages, descriptions, and other online and promotional resources for virtual meetings.
Serve as staff liaison to the Membership Committee and coordinate member-engagement strategies aligned with the strategic plan.
Manage CSRO virtual events in collaboration with the Administrative Meeting Manager.
Manage the annual membership renewal process, including invoicing and dues payment.
Maintain membership records, the database, and the membership directory.
Liaise with EDI Information Services for data entry and reports as needed.
Assist the Executive Director in implementing the Strategic Plan developed by the Board of Directors.
Perform other duties as assigned.