Communications Manager

Cushman & Wakefield • Santa Clara, CA

13d • Onsite

About The Position

The Communications Manager will join Cushman & Wakefield’s Strategic Consulting team and lead communications and related project coordination focused on the people side of workplace change. The role supports workplace initiatives within a client’s broader change management program, including office relocations, renovations, expansions, consolidations, closures, and organizational integrations. The manager develops communications and engagement opportunities designed to support faster adoption, higher utilization, and greater proficiency as employees experience change.

The position partners with Workplace Strategy and Change Management teams, client stakeholders, project managers, site leads, and cross-functional partners to plan and deliver communications for a global client. It also contributes to readiness evaluation, training support, change progress measurement, presentation development, and research and development of white papers and industry reports. The role is based on-site in the client office four days per week and may involve 15–20% travel. Supporting a global portfolio may periodically require flexibility outside standard local working hours.

Eligible employees may enroll in benefit programs generally including health, vision, and dental insurance; flexible spending and health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work. Compensation is $102,000–$120,000, subject to factors described in the posting.

Requirements

• Bachelor’s degree in Communications, Journalism, Marketing, HR, Organization Development, Psychology, or a related field is preferred.
• 7–10+ years of employee communications, change communications, corporate communications, project communications, or consulting communication experience.
• Demonstrated experience managing multiple initiatives and complex stakeholder review processes in a fast-paced environment.
• Excellent writing, editing, and proofreading skills, with the ability to write across a wide variety of formats.
• High emotional intelligence and excellent interpersonal communication, leadership, and relationship-building skills.
• Cultural sensitivity and proven effectiveness in global, remote environments with diverse teams.
• Experience with large-scale organizational change efforts.
• Business acumen and understanding of organizational issues and challenges.
• Ability to articulate messages clearly to a variety of audiences.
• Ability to establish and maintain strong relationships and influence others toward a common vision or goal.
• Flexibility and adaptability, including the ability to work in ambiguous situations.
• Resilience and tenacity, with a propensity to persevere.
• Forward-looking perspective and holistic approach.
• Strong organization and a natural inclination for planning strategy and tactics.
• Problem-solving and root-cause identification skills.
• Ability to work effectively at all organizational levels.
• Ability to work collaboratively as a team player, with and through others.
• Strong knowledge of and proficiency with spreadsheet and presentation software, including Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Real estate experience is a plus.
• Experience working in a global organization is a plus.
• Change management certification or designation, including Prosci Certification, is a plus but not required.
• Understanding of how people experience change and the change process; experience with the Prosci ADKAR® Model is a plus but not required.

Responsibilities

• Lead communications planning and programs for workplace change initiatives as part of an overall change management strategy for a global client.
• Partner with Workplace Strategy and Change Management teams to create and implement communications and engagement activities that support successful, lasting change.
• Gather and validate information from client stakeholders, project managers, site leads, and cross-functional partners.
• Manage stakeholder review and approval cycles, reconcile feedback, maintain version control, and coordinate final delivery.
• Identify missing information, unresolved decisions, dependencies, and risks that could affect communications or project timelines.
• Advise client stakeholders on communications timing, sequencing, audience needs, message content, and delivery channels.
• Identify and analyze risks, prepare mitigation tactics, and support management of anticipated resistance as part of the workplace change management program.
• Consult and coach project teams as needed and support and engage senior leaders.
• Support training efforts as needed.
• Evaluate and ensure user readiness.
• Track and report issues.
• Define and measure success metrics and monitor change progress.
• Participate in developing presentation materials, ensuring the final product is clear, succinct, compelling, and addresses client questions and goals.
• Create materials using Microsoft PowerPoint, Excel, and other applicable presentation tools.
• Manage project time, respond to team requests in a timely manner, and meet team and project deadlines.
• Participate in research and development of white papers and industry reports.
• Seek out and suggest ways to apply new industry tools and technology to current projects.
• Create or update microsites and perform other duties as assigned.
• Work on-site in the client office four days per week; travel may be required at times, approximately 15–20%.
• Periodically work with flexibility outside standard local working hours to support a global portfolio.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance programs.
• Eligible employees may enroll in flexible spending accounts and health savings accounts.
• Eligible employees may enroll in retirement savings plans.
• Eligible employees may enroll in life and disability insurance programs.
• Eligible employees may receive paid and unpaid time away from work.
• Competitive pay; the stated compensation range is $102,000–$120,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior