Communications Manager

TLCS, Inc. • Sacramento, CA, US, CA

6d • $74,303 - $81,000

About The Position

The Communications Manager leads Hope Cooperative’s efforts to share its mission, impact, and values with the community. The role develops and implements communications strategies that build awareness of mental health, housing, and supportive services, while ensuring the organization’s public voice is clear, consistent, and compelling. The Communications Manager manages digital platforms, media relations, publications, and brand storytelling, creating content that engages community members, donors, and partners.

Working closely with the CEO and Board of Directors, the Communications Manager ensures communications amplify fundraising campaigns, advocacy priorities, and program outcomes. The role combines creativity and strategy to strengthen the organization’s visibility and reputation and help position it as a leader in housing stability, mental health recovery, and community empowerment.

The position directly supervises volunteers, interns, and/or contractors supporting communications, design, or media projects, and may supervise staff assigned to communications projects as the department grows. Supervisory duties include onboarding, training, scheduling, and providing performance feedback in accordance with organizational policies and applicable laws.

The role also includes mandated reporting responsibilities for observed or suspected abuse or neglect of specified vulnerable populations, including a duty to warn when applicable; protecting the confidentiality of Protected Health Information in accordance with the Agency HIPAA Manual; and maintaining regular and predictable attendance. The employee must provide their own vehicle, maintain a valid California Driver’s License and current vehicle insurance, meet the insurance broker’s driving guidelines, and have at least three years of driving experience. The position requires clearance checks from various agencies, which may include the Department of Justice, FBI, DMV, and a third-party consumer reporting agency.

Requirements

• Bachelor’s degree in communications, marketing, journalism, public relations, or a related field, or an equivalent combination of education and relevant experience.
• At least 3 years of professional experience in communications, marketing, or public relations.
• Demonstrated success managing digital platforms, social media, and content creation.
• Strong writing, editing, and storytelling skills for multiple audiences and platforms.
• Provide own vehicle and possess a valid California Driver’s License and current vehicle insurance.
• Driving record must meet and continue to meet the generalized driving guidelines used by the organization’s insurance broker.
• At least 3 years of driving experience.
• Ability to pass clearance checks conducted by various agencies, potentially including the Department of Justice, FBI, DMV, and a third-party consumer reporting agency.
• Comply with confidentiality requirements for Protected Health Information and applicable organizational policies.
• Fulfill mandated reporter and applicable duty-to-warn responsibilities.

Nice To Haves

• Professional communications, marketing, or public relations experience in a nonprofit or mission-driven organization.
• Experience with graphic design, video production, or content management systems.
• Familiarity with donor-focused communications and nonprofit fundraising campaigns.
• Previous experience working with individuals with psychiatric and/or other disabilities, homelessness, and substance abuse.

Responsibilities

• Develop and execute an annual marketing and communications plan aligned with organizational goals.
• Ensure consistent branding across print, digital, and media materials.
• Manage the design, production, and distribution of organizational collateral, including brochures, newsletters, annual reports, and promotional items.
• Oversee the organization’s website and ensure its content is engaging, accurate, and up to date.
• Manage social media platforms to build awareness and community engagement.
• Develop stories of impact highlighting individuals served while adhering to confidentiality standards.
• Produce and distribute regular e-newsletters and digital campaigns.
• Serve as the primary media contact and build relationships with local journalists and media outlets.
• Draft and distribute press releases, op-eds, and talking points for organizational leadership.
• Coordinate media outreach for events, advocacy efforts, and crisis communications.
• Partner with department team members on communications for fundraising campaigns and events.
• Develop marketing strategies to increase event attendance and visibility.
• Provide design and messaging support for donor stewardship and community outreach initiatives.
• Support staff and Board members with communication tools and training so they can serve as organizational ambassadors.
• Provide internal updates and resources to keep staff informed and aligned with organizational messaging.
• Act as a designated mandated reporter for observed or suspected abuse or neglect of children, disabled individuals, dependent adults, and elders or senior citizens, including applicable duty-to-warn responsibilities.
• Protect the confidentiality of all Protected Health Information by following the Agency HIPAA Manual policies and procedures.
• Maintain regular and predictable attendance.
• Supervise volunteers, interns, and/or contractors supporting communications, design, or media projects; may supervise staff assigned to communications projects as the department grows.
• Carry out supervisory responsibilities including onboarding, training, scheduling, and performance feedback.
• Perform other duties as assigned.

Benefits

• 21 PTO days per year; 26 PTO days after the fifth year.
• 6 days of paid sick time.
• 11 paid holidays and 1 personal day.
• Leadership development.
• Reimbursements.
• Eligibility for government loan forgiveness programs.
• Employer-paid health insurance for employees and children, with Kaiser, Sutter, or Western Health Advantage options.
• HSA contributions.
• Flexible Spending Account.
• 401(k) match.
• PTO cash out.
• Voluntary dental, vision, life, accident, and disability insurance, among other options.
• Employee Assistance Program.
• Regular wage step scale increases.
• Flexible start and end times for some positions.
• iPhone with unlimited data for personal and professional use and laptop for some positions.
• Clinical supervision toward licensure for certain positions and upon approval.
• CEU days for certain positions.
• Up to $500 CEU allowance for certain positions.
• Annual BBQ and staff appreciation awards.
• Annual gift card program.
• Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager