Communications Manager - CX Organization (Remote)

Cisco • Research Triangle Park, NC

4d • $120,200 - $152,300 • Remote

About The Position

As the Communications Manager for the Cisco CX Organization, you will drive integrated executive communications that advance business priorities. You will serve as a strategic partner, crafting compelling narratives and managing multi-channel campaigns that resonate with diverse internal and external audiences. The ideal candidate is an expert storyteller with a data-driven mindset, capable of translating complex technical concepts into impactful content across emerging digital platforms.

Requirements

• 7+ years of experience in a communications role, ideally within technology or a B2B environment
• Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent work experience.
• Self-starter with proven ability to manage multiple, competing priorities
• Exceptional writer, editor and storyteller with ability to develop a compelling narrative and messages
• Strong analytical skills and comfort working with performance data and reporting tools
• Experience working in a fast-paced environment, supporting multiple strategic priorities simultaneously
• Interest and passion in podcasts / vodcasts, storytelling, and digital media
• Experience in integrated communications, preferably within a technology organization or agency
• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes
• Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results
• Exceptional organizational skills, attention to detail and ability to manage multiple high-priority workstreams simultaneously
• Proactive, anticipatory mindset with strong judgment and discretion
• Track record of consistently driving effectiveness by setting objectives and modeling accountability

Responsibilities

• Support the execution of critical communications plans for the CX team
• Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, social media, and digital content
• Manage the CX Communications Editorial Calendar
• Support and partner on the planning and execution of audience growth campaigns across video, social media, newsletters, paid channels, and other emerging platforms
• Conduct market research and monitor industry trends to identify opportunities to drive influence and impact across internal and external communications
• Leverage strong writing and storytelling skills to support executive content for multiple platforms, including bylines, social media and event presentations
• Identify key audiences and determine the most effective communication channels.
• Ensure clear tracking and measurement processes for all executive communications programs and activities
• Prepare and managing messaging documents and briefing materials while maintaining highest levels of information integrity and accuracy
• Build and maintain comprehensive project plans, timelines, milestones, and delivery trackers
• Help manage marketing calendars, campaign assets, and project timelines.
• Content creation and management / execution of ad hoc requests as needed

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt)
• flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses (non-sales roles)
• performance-based incentive pay (sales roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level