Executive Director, Competitive & CX Communications

Comcast • Philadelphia, PA

3d

About The Position

The Executive Director, Corporate Communications – Competitive & Customer Experience will lead communications strategy for two critical priorities: strengthening Xfinity's competitive position and advancing the company's customer experience transformation. This leader will serve as a trusted advisor to senior leadership, shaping narratives that reinforce Xfinity's marketplace leadership and communicate the brand’s vision and progress in creating a world-class customer experience.

Requirements

• Demonstrated success in developing enterprise-level communications strategies that drive reputation, engagement, and business impact.
• Deep expertise in media relations, crisis management, and competitive positioning across traditional, digital, and social platforms.
• Proven ability to lead multicultural programs and embed cultural intelligence into enterprise communications.
• Exceptional executive presence, strategic influence, and stakeholder engagement skills; ability to counsel C-suite leaders and inspire cross-functional teams.
• Strong financial and operational acumen with experience managing large-scale budgets and organizational resources.
• Bachelor’s degree required; advanced degree in communications, marketing, or related field preferred.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• 10 Years + Relevant Work Experience

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Define and lead communications strategy for competitive and customer experience priorities, ensuring messaging advances Xfinity’s reputation, market position, customer trust, and long-term business objectives.
• Translate competitive insights and customer experience priorities into high-impact storytelling that differentiates Xfinity’s products, network performance, value proposition, and customer benefits across earned, owned, and internal channels.
• Establish and oversee a best-in-class competitive intelligence and response framework, enabling proactive narrative shaping, rapid response, and coordinated execution at national and regional levels.
• Frame and communicate Xfinity’s customer experience transformation narrative, connecting current progress with a forward-looking approach to best-in-class CX.
• Develop communications strategies that showcase the future of CX, including AI-enabled experiences, proactive service, predictive support, digital-first tools, and more personalized customer engagement.
• Drive cross-functional integration with Customer Experience, Product, Marketing, Social, Digital, Field, and Care teams to deliver unified messaging across initiatives, launches, issues, and proof points.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive