Communications Manager - CX Organization (Remote)

Cisco•Richardson, NC

2d•Remote

About The Position

As the Communications Manager for the Cisco CX Organization, you will drive integrated executive communications that advance business priorities. You will serve as a strategic partner, crafting compelling narratives and managing multi-channel campaigns that resonate with diverse internal and external audiences. The ideal candidate is an expert storyteller with a data-driven mindset, capable of translating complex technical concepts into impactful content across emerging digital platforms.

Requirements

7+ years of experience in a communications role, ideally within technology or a B2B environment
Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent work experience.
Self-starter with proven ability to manage multiple, competing priorities
Exceptional writer, editor and storyteller with ability to develop a compelling narrative and messages
Strong analytical skills and comfort working with performance data and reporting tools
Experience working in a fast-paced environment, supporting multiple strategic priorities simultaneously
Interest and passion in podcasts / vodcasts, storytelling, and digital media
Experience in integrated communications, preferably within a technology organization or agency
High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes
Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results
Exceptional organizational skills, attention to detail and ability to manage multiple high-priority workstreams simultaneously
Proactive, anticipatory mindset with strong judgment and discretion
Track record of consistently driving effectiveness by setting objectives and modeling accountability

Responsibilities

Support the execution of critical communications plans for the CX team
Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, social media, and digital content
Manage the CX Communications Editorial Calendar
Support and partner on the planning and execution of audience growth campaigns across video, social media, newsletters, paid channels, and other emerging platforms
Conduct market research and monitor industry trends to identify opportunities to drive influence and impact across internal and external communications
Leverage strong writing and storytelling skills to support executive content for multiple platforms, including bylines, social media and event presentations
Identify key audiences and determine the most effective communication channels.
Ensure clear tracking and measurement processes for all executive communications programs and activities
Prepare and managing messaging documents and briefing materials while maintaining highest levels of information integrity and accuracy
Build and maintain comprehensive project plans, timelines, milestones, and delivery trackers
Help manage marketing calendars, campaign assets, and project timelines.
Content creation and management / execution of ad hoc requests as needed

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses
performance-based incentive pay
restricted stock units